Integrate With a WordPress Membership Site Plug-in

  • Resolved ja87

    (@ja87)


    10 years ago

    Please inform me of how can your Help Desk ticketing plug-in can Integrate With a WordPress Membership Site Plug-in. I want the Help Desk to integrate with it so that members do not need to create a new separate username & password profile. I have learned that it is not as straightforward as I thought. Meaning that just because the membership and helpdesk are both WP based plugins does not necessarily equal simple integration.

    So I only want to buy a membership plug-in where I can buy an available help desk support ticketing plug-in that have a history of integration.

    I am not asking you to choose a membership plug-in for me. Please inform me of which membership site plug-ins you are aware of that you or your plug-in customers have integrated with so that the same username and passwords of existing and new membership registrants is automatically recognized/accepted by your helpdesk support ticketing plug-in.

    Thank you,
    Jay

    https://www.ads-software.com/plugins/sola-support-tickets/

Viewing 4 replies - 1 through 4 (of 4 total)
  • KTS915

    (@kts915)

    I must admit that I too would have thought that any membership plugin would work with Sola Support Tickets, and I’m curious to know which you have tried without success.

    I use s2Member with Sola Support Tickets, and it works a treat.

    Plugin Author SolaPlugins

    (@solaplugins)

    Hi Jay
    To be honest, we havent given this much thought but I like the idea of integrating with a membership plugin.

    Thank you for pointing out a plugin that does integrate, KTS915.

    Jay, we have added this to our list of must-have functionality, you can expect to see this introduced in the next few weeks.

    vipteam

    (@vipteam)

    Hi ja87 and KTS915,

    Sola Support Tickets – Free Version
    ===================================
    In the free version, only one support agent is allowed – this is defaulted to the superadmin of the website (you, Administrator).
    User Registration required: No (guest, no registration)

    Plugin can not be integrated with other plugin or membership plugin. Simply because there is no user roles.

    But, if you protect a page (with membership plugin) with a ticket form then only registered members can send the ticket.

    Sola Support Tickets – Premium
    ===================================
    In the premium version you are able to assign as many support agents as you need and convert email into ticket too.
    User Registration required: Yes (registered user) and No (guest, no registration). Visitors can still send the ticket without the need to register.

    Plugin can be integrated with other plugin or membership plugin.
    Users: plugin adds user role – Support Ticket Author (ticket_author)
    Core capabilities: read
    Custom capabilities: edit_sola_st_ticket, publish_sola_st_tickets, read_sola_st_ticket

    How to integrate Sola Support Tickets with Membership plugin (any): Install User Role Editor plugin, then into member role (of membership plugin) add custom capatibilities of Support Ticket Author role. And that’s it.

    Regards

    KTS915

    (@kts915)

    Exactly. That’s why Sola can be integrated with any membership plugin.

    I myself much prefer Capability Manager Enhanced for adding capabilities.

Viewing 4 replies - 1 through 4 (of 4 total)
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