Integration Error during Final Step

  • Resolved LVdesigner

    (@lvdesigner)


    3 years, 4 months ago

    Hi!
    I am trying to connect my site to my facebook and keep getting an error at the final step. “Something Went Wrong…”

    I followed instructions I saw in another support string and completely removed the plugin from the wordpress database and tried to connect again ( https://www.ads-software.com/support/topic/error-integration-facebook-for-woocomme…).

    Sadly, that did not fix the issue. I went through the setup process again and ended up with the same result.

    Could you assist? I really want to get this working.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • I’m also facing this issue for the past 2 weeks, still not found a solution.

    Tried a few different steps for a solution but none are working.

    See my ticket here:
    https://www.ads-software.com/support/topic/integration-error-on-final-step-submit-for-review/

    • This reply was modified 3 years, 4 months ago by ashng.

    Hi there,

    I understand that it is not allowing you to connect your WooCommerce store with Facebook for WooCommerce and that is showing the “Oops! Something went wrong” generic error message.

    First, please make sure you’ve updated to the latest version of the “Facebook for WooCommerce” plugin.

    If you still experience issues, it may be that your currency is not supported. If your WooCommerce default currency is not on this list, some folks have had success temporarily changing their currency to a supported one (USD, CAD, GBP, EUR) to connect and then changing it back afterward. However, this isn’t an officially recommended workaround so we can’t guarantee that it will work.

    If that doesn’t help, it looks like resetting the external business ID and re-connecting seems to do the trick in some cases as well:

    1. Surf to https://<your-site>/wp-admin/options.php
    2. Search for wc_facebook_external_business_id
    3. Update field to include only supported characters and save (best practice: store-name-dfsdc3lck9k6q ← 13-digit random string)
    4. Go back to WooCommerce > Facebook and click “Get Started” again

    Please keep in mind that the ‘wc_facebook_external_business_id’ WordPress option cannot be blank or contain non-Latin characters.

    @ashng, you can try the steps above as well, but please reply on your own topic if you need further help. ??

    Plugin Support nathvi V. a11n

    (@nathvi)

    Hi @ashng

    Thanks for your message!

    >I am trying to connect my site to my facebook and keep getting an error at the final step. “Something Went Wrong…”

    The Something went wrong when connecting to Facebook! error can happen for a number of reasons, but the most common culprit is not allowing Facebook to “manage your business” during the connection process. Can you please attempt to connect again and makes sure this option is selected?: https://d.pr/i/FKrheh

    If this does not work, could you also make sure Two Factor Authentication is enabled for your Facebook page? This is required in order to connect your store to Facebook.

    Let us know if that works to resolve the error!

    Regarding your second question:

    I’m also facing this issue for the past 2 weeks, still not found a solution.

    A colleague has already replied to your thread there, kindly respond to the same thread to follow up on this.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
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