Integration is really lacking

  • We switched from Omnisend to Klaviyo due to all the bugs in Omnisend. I cannot recommend Omnisend, and had high hopes for Klaviyo as they were more expensive.

    First off, they have much better analytics, and as an email service provider as a whole, they are way better than Omnisend.

    However, now that we are 90% through with the migration, we are finding major things lacking in their Woocommerce integration

    1. Refund integration doesn’t show the amount refunded

    2. No Failed Order integration

    3. No way to split order confirmation based on all meta data. They have basic data but dont’ have the deep data Omnisend has.

    So we are paying more and having to build out more custom integrations through their API to deal with their lack of integrations built in with their plugin.

    Its a bummer to find out they are lacking so much when it comes to WooCommerce integration. I hope their team gets on fixing some of these very basic things.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author klaviyo

    (@klaviyo)

    Hi there – Thanks for your feedback! I’d love to learn more about those areas so I can share that feedback with our product team. Would you be able to create a support ticket so we can work through your use cases? You can use this guide to create a ticket: https://help.klaviyo.com/hc/en-us/articles/115001002272. If you’ve already had a support ticket with our team, please let me know the number and I can follow-up from there. Thanks!

    Thread Starter EndlessRange

    (@rhenium3)

    Hi,

    Yes I’ve reported this to support for all of these issues. The answer is “We don’t support this, we will let our product team know”.

    You are definitely a better Email Service Provider than Omnisend in general. Its just the WooCommerce integration that is lacking which is a bummer. I expected you all to at least have the same WooCommerce integration as Omnisend.

Viewing 2 replies - 1 through 2 (of 2 total)
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