Integration tab not visible after install

Hi there. No I don’t have an immediate answer, sorry.

The plugin is fine on WC 2.6.1 so as you say it is most likely something to do with WP multisite not playing nicely with WC or the plugin.

As a starting point, I’ll review all the guidelines for setting up WooCommerce plug-ins and make sure that I have not missed anything (or if anything has changed) particularly in respect to multisite installations.

I’ll take a look tomorrow, and keep you posted, as I try and narrow down what could cause this problem.

Hi Mtreherne,

Thanks for your fast response! I got this from my error log:
****, server: www.******.nl, request: “GET /wp-admin/network/update.php?action=install-plugin&plugin=wc-ac-hook&_wpnonce=0aa2bc10e8 HTTP/1.1”, upstream: “fastcgi://unix:/dev/shm/php-fpm.nlwins-amoudator.sock:”, host: “www.******.nl”, referrer: “https://www.******.nl/wp-admin/network/plugin-install.php?tab=search&s=WC-AC+Hook”

– Menno

Couple of questions for you before I get started. Did the plugin install correctly? i.e. is the WC-AC Hook plugin listed under your plugins and is the plugin active?

Assuming it is installed and active what happens when you click on the WC-AC Hook settings link from the plugins page?

Thanks,
Matthew

I installed it through the plugins page (not with a ftp program). In multisite you need to network activate the plugin to let it work on all sites within the network. The plugin is listed on the plugin page and active. There is no settings link on the plugins page.

Thanks, Menno

Ok Menno, I’ve been checking multisite documentations to see if there is anything obvious that the plug-in is not doing. I have a few more questions regarding your setup to help me along. In particular to check what you are seeing when doing Network Admin versus individual Site Admin.

1. Do you have WooCommerce plugin setup as network activated (i.e. all sites) or did you activate on a per site basis?

2. Same question for wc-ac-hook. Did you install this plugin as network activated (i.e. all sites) or did you activate on a per site basis?

3. Do you administer ALL WooCommerce settings on a per site basis? i.e. you don’t have any other plugins that allow you to control any WC settings across your network of sites?

4. On each individual/sub site within your multisite network, do you see both the WooCommerce and WC-AC-Hook plugins listed as active and do neither plugin have a settings link (or just WooCommerce)?

5. On any individual/sub site within your multisite network, if you click on the WooCommerce > Settings > Integrations tab is anything at all shown?

Thanks, Matthew.

Hi Matthew,

Thanks for this. Here are my answers:

1. Yes, Woocommerce is network activated for all subsites at once

2. Yes, same for the WC-AC Hook plugin

3. Woocommerce settings are made on site-level, no other plugin to manage these settings

4. Yes, both plugins, Woocommerce and WC-AC Hook are listed and active. Only Woocommerce has a settings link, WC-AC not. Both have a label ‘Network active’.

5. On non of the subsites the integration tab is visible

Thanks, Menno

Ok I suspect I have found the problem, but would be grateful if you could test it for me (I have tested on single site installations but do not have a multisite installation to hand).

The problem seems to be that the WC-AC Hook plugin was checking that the WooCommerce plugin was active before doing anything. Unfortunately the check needs to be slightly different for multisite installations.

One file has been updated, that you will need to install using whichever methods suits you i.e. FTP or your site control panel or SSH or SVN. If you need any guidance then get back to me.

The file can be downloaded from:

https://plugins.svn.www.ads-software.com/wc-ac-hook/branches/multisite/wc-ac-hook.php

and should replace the same named file on your site in the folder:

wp-content/plugins/wc-ac-hook

Let me know how you get on and I will formally update the plug if your test is successful.

Thanks, Matthew.

Matthew… You are my HERO of the day!!

Everything works like a charm now! You really saved my business, because i sell online courses with e-mailsupport with AC. Tried expensive solutions but they didn’t work properly on multisite and your plugin DOES!

Going to make a donation for your work and service ??

Thanks, have a nice day!