integration with facebook

Hi @afiniadkligadiana12345 ,

To start with, try checking if WooCommerce Integration System User is available or not on your Facebook Business Manager.

First of all, go to your Business Manager, and check if WooCommerce Integration System User is there: https://d.pr/i/PpNUG4

If it’s there, please click on the Commerce account tab, and check if the System User is added to the Commerce account (the one with the associated catalog you want to connect to with Facebook for WooCommerce):

In my example, I have it listed as seen here: https://d.pr/i/Yzb8Ae

But in case it’s not listed as a user under the Commerce account, you can add it by clicking Add People, and add the integration clicking Assign: https://d.pr/i/qy9Jtv

Once you’ve done that, try to reconnect the plugin by clicking Get Started.

Do let us know how that goes and if you need any further help from us.

Hi,
i did everythink what you wrote.
add meta teg do verify domain, but i get the same error:

Something went wrong when connecting to facebook!
Could not retrieve Facebook Business Extension System User
GO BACK TO MY SITE

Thanks.

Hi there,

It seems that the issue you’re having is affecting multiple users at the moment. We have opened a bug report on Github here: https://github.com/woocommerce/facebook-for-woocommerce/issues/2148

Given that we have no extra information than what is in that Github thread, can we suggest subscribing to the Github issue there to follow the interaction? That’ll allow you to be the first to find out when this is closed and solved. You can subscribe by clicking this button on the GitHub repo (this will only be visible if you have a GitHub account, which can be done for free)

Thank you!

@wpnomad
“on the Commerce account tab, and check if the System User is added to the Commerce account (the one with the associated catalog you want to connect to with Facebook for WooCommerce)”
Every time I try to setup the plugin a new Woocommerce Integration system User is created and it’s not added there by default when setting up, so adding there the system user is imposible if every time a new system user is created.

Hi @filipnarcis

To keep things tidy and organized, could you open a new forum thread?

This would help us address each request individually. Kindly include a copy of your message there so we can assist you.

I already have one here: https://www.ads-software.com/support/topic/could-not-retrieve-facebook-business-extension-system-user wich seems to bo moved here now:
https://github.com/woocommerce/facebook-for-woocommerce/issues/2148

Hi @filipnarcis

Thanks for letting us know you have opened a topic regarding this issue previously. Since your issue was found to be related to a bug we did link you to that GitHub topic so you can follow any progress or updates made to correct the issue.

The steps provided here may help the user who posted initially or may help us identify if they are being impacted by a bug of some kind, but are unlikely to assist you as we’ve already isolated that particular issue and are waiting for a fix.

If you have any additional questions please feel free to open up your own thread. For this specific issue, however, please keep an eye on the GitHub link previously provided.

Thanks!