Integration with Woocommerce Reviews not working

  • Resolved richard4a

    (@richard4a)


    3 years, 9 months ago

    I have both Site Reviews and Site Reviews:Woocommerce Reviews installed and activated.

    However Site Reviews still seems unable to communicate with the Woocommerce reviews system.

    It is possible to leave a review on a product page, and once approved the review shows on the page when using the shortcode.

    The issue is that the Woocommerce “Reviews” tab is still blank, so I don’t believe the two areas are properly communicating.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Gemini Labs

    (@geminilabs)

    1. Please make sure that you have enabled the integration.
    2. Verify that you are using the assigned_posts option in the shortcode settings of the add-on.

    If you are having problems with the review tab of the Product page, it may be a problem with your theme.

    I suggest you test this with the official Woocommerce Storefront theme. If the Storefront theme works, then the issue is likely related to your current theme.

    Site Reviews replaces the following Woocommerce templates:

    /woocommerce/templates/loop/rating.php
/woocommerce/templates/single-product-reviews.php
/woocommerce/templates/single-product/rating.php

    If your current theme uses a custom version of these templates, you may need to use the template overrides provided by the Woocommerce Reviews Add-on:

    These are the corresponding templates in the add-on:

    /site-reviews-woocommerce/templates/loop/rating.php
/site-reviews-woocommerce/templates/reviews.php
/site-reviews-woocommerce/templates/rating.php

    To use them, copy the templates that you need to use into your theme and adjust them as needed. Here are the correct paths to use if using the templates in your child theme:

    /wp-content/themes/<your-child-theme>/site-reviews-woocommerce/loop/rating.php
/wp-content/themes/<your-child-theme>/site-reviews-woocommerce/reviews.php
/wp-content/themes/<your-child-theme>/site-reviews-woocommerce/rating.php
    • This reply was modified 3 years, 9 months ago by Gemini Labs.

    We have tried to fix the issue by your offered way and right not the files are being loaded from the theme directory, but still the problem is not solved. The reviews are not being loaded. But on the other website with the same them it works fine. Could you tell what can be the reason of the problem?

    Thread Starter richard4a

    (@richard4a)

    Changing these does not resolve the issue.

    Copying across the templates to the child theme does not resolve the issue.

    It therefore seems unlikely to be a theme issue.

    What would the next suggestion be?

    Plugin Author Gemini Labs

    (@geminilabs)

    To help you further, I will need to see your Site Reviews System Info report.

    Please use the Contact Support section on the Help page to contact me directly and include the Site Reviews System Info and the Console Log as directed.

    Thread Starter richard4a

    (@richard4a)

    Closing this issue as resolved.

    Plugin Author Gemini Labs

    (@geminilabs)

    Are you able to provide some information on how you resolved it?

    • This reply was modified 3 years, 9 months ago by Gemini Labs.
Viewing 6 replies - 1 through 6 (of 6 total)
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