Hi Rajesh
Thank you for your interest in Rublon.
You can have an unlimited number of trusted devices that allow you to access your accounts (by simply entering your password): all your laptops, tablets and smartphones. The Trusted Device Manager allows you to manage all your trusted devices and is available inside our mobile app and as a widget inside the WordPress Administration Dashboard. Due to security reasons, the Rublon mobile app can and should be installed on only one phone —?just like your SIM card can be in only one phone.
Recovering your mobile app account on a new device needs to be done in a secure manner, hence we require you to confirm that you do have access to your email address during recovery. All you have to do is enter a 4-digit PIN on your phone. We believe that everybody can do this easily since this is a known process used by many apps and companies. This process cannot be any simpler due to security reasons.
In order to ensure a high level of security for all our users, we are not able to let you install the mobile app on several devices and the recovery process is as simple as it can get. If these are the reasons why you gave us a 3-star rating, we unfortunately believe that it is not justifiable because the product works as advertised. We would be thankful if you could withdraw it because we do not think that it is fair.
If you have any questions, please ask here or contact us at [email protected] (available 24/7).
All the best
Rublon Team
