Intermittent Issues

Hi Support team

Is there any update on this ? The problem is still occurring

Regards
Dave

Hi @daveatcos, sorry to hear about this. I could see that you have already updated to v6.0.4 on your website. Does the issue still persist?

Best,
Abz

Hi Abz

The month selection problem did happen on a couple of days early last week, but not the page not found issue. I believe that was after the update to 6.0.4 . However it is very intermittent and it is working fine today. Regards, Dave.

I would add to my last comnment that I have also reported the issue to 123-reg, our hosting provider and they can see no log errors at the time of the problems. Regards, Dave.

Hi @daveatcos, thanks for the updates here. I could see that your website loads correctly and was able to navigate through different buttons and views. Please do keep me posted if it happens again. Also, I was able to test it with different browsers and incognito.

Have a great day.

Best,
Abz

Thanks Abz

It seems to be working fine the last few days, but I will monitor as sometimes it goes for a week okay and then starts playing up again for a few days. Very strange.

Best wishes
Dave

Hi @daveatcos, no worries, and thanks for the updates here. Please do keep me posted. That’s really strange, and please clear any caching, both third-party and server-side (if you have any).

Have a great day,
Abz

Hi Abz

Issue is occuring this evening. I have cleared both site cache and my browser cache. Using my phone produces the same result.

Regards
Dave

Hi @daveatcos, that’s definitely weird. Are you using some minification for CSS and JS? If so would be good to try disabling then reactivating it, see if that makes a difference. See if that’s an option for your theme as well.

Best,
Abz

Hi Abz

As of this morning the prev / next month problem was still present and additionally clicking on the events produced a page not found error which happens less often, but only when the other issue is present. All other links on the site were fine. A friend suggested resaving permalinks and that has resolved it for now though I’m not convinced it won’t happen again, but it might give you a clue as to what the root cause is. Regards, Dave.

Hi @daveatcos, this is definitely weird. Perhaps it would be good to do housekeeping from time to time on your site, which includes clearing caching both third-party plugins and server-side (if you have any) and flushing permalinks. Also, I suggest doing this whenever you upgrade or change Settings to ensure the pages load properly.

Rest assured that I’d be taking note of this as well. Appreciate the updates and clues here, Dave.

Best,
Abz

Hi @daveatcos, writing back to you here. Does the issue persist with the latest version of the plugin? To be safe, we’d recommend conducting these tests on a Staging Server. Also, please keep a working backup of your website.

Hi Abz @abzlevelup

Clearing both local and server cache made no difference, but following your last message, flushing the permalinks seems to have done the trick. That was several weeks ago and I haven’t seen the issue since, though it was very intermittent, but I’m hopeful that it is now resolved. Thanks for your help, best wishes, Dave.

Hi @daveatcos

Glad that the issue is now resolved.

If you have some time to review, that would be amazing!
https://www.ads-software.com/support/plugin/the-events-calendar/reviews/

I’d be closing this thread, and please do not hesitate to bump a new thread on our way. This is for us to track down topics/issues efficiently and for us to follow the WordPress Forum Guidelines.