Internal 500 error when Jetpack is activated!

  • Resolved voltacreative

    (@voltacreative)


    6 years, 11 months ago

    Hi,

    when we activate jetpack and run through the connect steps where we select the free account we get a blank screen and are unable to see the website.

    On the live site we get an internal 500 error log.

    The php is up to date (version 7) and wordpress is also up to date and I’ve deleted the plugin and re-installed it but again the same errors.

    Can anyone suggest anything else?

    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi there! Thanks for reporting this, and sorry for the trouble!

    I ran your site in our debugger tool, and the system is reporting your PHP version as being v5.3.28. Since you said you’re running the v7 can you please double check that for me again?

    If you’re stil reporting a 500 error when Jetpack is active, you should try increasing the memory available to WordPress:

    https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/

    If that doesn’t work, can you check your error logs to see what exactly is going wrong? Your host can help you find them if you need help.

    At the moment, though, I see another connection problem with Jetpack, which could be resolved by cycling your Jetpack connection: deleting the plugin, then reinstalling/reconnecting to WordPress.com.

    Try the solutions above and let me know how it goes.
    Thanks!

    Thread Starter voltacreative

    (@voltacreative)

    Hi Stef,

    Panic over, we ‘thought’ we had an up to date PHP version on this website – it turns out we hadn’t.

    Now we’ve updated to PHP 7 it now works and connects ??

    Perfect, thank you for your suggestions.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Amazing! Happy to hear that’s all sorted out ??

    Feel free to let us know if there’s anything else you need and we’ll be happy to help.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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