Internal Error 500 during Restoration – PHP log file included

  • Resolved jamestag

    (@jamestag)


    1 year, 10 months ago

    Internal Error 500 during Restoration. Restoration fails to complete. Can the information below help identify the problem?

    UpdraftPlus Log (last few rows)

    0424.832 () Entity: themes
    0424.832 () restore_backup(backup_file=backup_2023-04-30-1912_BankInsightsio_f9806fc59b58-themes.zip, type=themes, info=a:3:{s:4:”path”;s:49:”/home/bi/bankinsights.io/public/wp-content/themes”;s:11:”description”;s:6:”Themes”;s:20:”singular_description”;s:5:”Theme”;}, last_one=)
    0424.832 () Unpacking backup… (backup_2023-04-30-1912_BankInsightsio_f9806fc59b58-themes.zip, 36.9 MB)
    0424.833 () Unzipping backup_2023-04-30-1912_BankInsightsio_f9806fc59b58-themes.zip to /home/bi/bankinsights.io/public/wp-content/upgrade/dd1b1a21/ using UpdraftPlus_ZipArchive, starting index 0
    0437.820 () Unzip progress: 1002 out of 5093 files (106.8 KB, themes/blocksy/static/js/customizer/panels-builder/columns/builder-sidebar/InvisiblePanels.js)
    0444.798 () Unzip progress: 2003 out of 5093 files (12.4 MB, themes/astra/inc/builder/type/header/social-icon/class-astra-header-social-icon-component-loader.php)
    0455.858 () Unzip progress: 3004 out of 5093 files (38 MB, themes/oceanwp/assets/src/js/theme/components/mobile-menu.js)
    0468.910 () Unzip progress: 4005 out of 5093 files (61.4 MB, themes/twentytwentyone/template-parts/content/content-single.php)

    PHP Log File

    [01-May-2023 05:06:10 UTC] WordPress database error Access denied; you need (at least one of) the SUPER or SYSTEM_VARIABLES_ADMIN privilege(s) for this operation for query SET GLOBAL max_allowed_packet=33554432 made by do_action(‘wp_ajax_updraft_ajax’), WP_Hook->do_action, WP_Hook->apply_filters, UpdraftPlus_Admin->updraft_ajax_handler, UpdraftPlus_WPAdmin_Commands->restore_alldownloaded, UpdraftPlus->analyse_db_file, UpdraftPlus->max_packet_size

    [01-May-2023 05:09:25 UTC] WordPress database error Access denied; you need (at least one of) the SUPER or SYSTEM_VARIABLES_ADMIN privilege(s) for this operation for query SET GLOBAL max_allowed_packet=33554432 made by do_action(‘wp_ajax_updraft_ajax’), WP_Hook->do_action, WP_Hook->apply_filters, UpdraftPlus_Admin->updraft_ajax_handler, UpdraftPlus_WPAdmin_Commands->restore_alldownloaded, UpdraftPlus->analyse_db_file, UpdraftPlus->max_packet_size

    [01-May-2023 05:09:39 UTC] WordPress database error Access denied; you need (at least one of) the SUPER or SYSTEM_VARIABLES_ADMIN privilege(s) for this operation for query SET GLOBAL max_allowed_packet=33554432 made by do_action(‘wp_ajax_updraft_ajaxrestore’), WP_Hook->do_action, WP_Hook->apply_filters, UpdraftPlus_Admin->updraft_ajaxrestore, UpdraftPlus_Admin->prepare_restore, UpdraftPlus_Admin->restore_backup, Updraft_Restorer->perform_restore, Updraft_Restorer->restore_backup, Updraft_Restorer->restore_backup_db, UpdraftPlus->max_packet_size

    [01-May-2023 05:16:29 UTC] PHP Warning: include_once(/home/bi/bankinsights.io/public/wp-content/plugins/wp-super-cache/wp-cache-phase1.php): failed to open stream: No such file or directory in /home/bi/bankinsights.io/public/wp-content/advanced-cache.php on line 22

    [01-May-2023 05:16:29 UTC] PHP Warning: include_once(): Failed opening ‘/home/bi/bankinsights.io/public/wp-content/plugins/wp-super-cache/wp-cache-phase1.php’ for inclusion (include_path=’.:’) in /home/bi/bankinsights.io/public/wp-content/advanced-cache.php on line 22

    [01-May-2023 05:16:31 UTC] PHP Warning: include_once(/home/bi/bankinsights.io/public/wp-content/plugins/wp-super-cache/wp-cache-phase1.php): failed to open stream: No such file or directory in /home/bi/bankinsights.io/public/wp-content/advanced-cache.php on line 22
    [01-May-2023 05:16:31 UTC] PHP Warning: include_once(): Failed opening ‘/home/bi/bankinsights.io/public/wp-content/plugins/wp-super-cache/wp-cache-phase1.php’ for inclusion (include_path=’.:’) in /home/bi/bankinsights.io/public/wp-content/advanced-cache.php on line 22

    [01-May-2023 05:16:31 UTC] Cron reschedule event error for hook: action_scheduler_run_queue, Error code: invalid_schedule, Error message: Event schedule does not exist., Data: {“schedule”:”every_minute”,”args”:[“WP Cron”],”interval”:60}

Viewing 1 replies (of 1 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    A ‘500 error’ is a generic error code that indicates that ‘something’ has gone wrong on the server itself. You could contact your hosts/server admin and ask them to check the PHP error logs. The logs should contain further information on the exact error that is occurring

    Thanks,
    Bryle

Viewing 1 replies (of 1 total)
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