Internal Server 500 Error

  • Resolved Chigolo

    (@fitnsexy)


    3 weeks ago

    Hi,

    I want to make my backups automatically with a cronjob. Unfortunatelly it doesn`t work. I′m getting a Internal Server 500 Error:

    Header:

    Content-Type: text/html; charset=UTF-8

    Transfer-Encoding: chunked

    Connection: keep-alive

    Keep-Alive: timeout=15

    Date: Thu, 31 Oct 2024 23:00:23 GMT

    Server: Apache

    X-Robots-Tag: noindex, nofollow

    Expires: Wed, 11 Jan 1984 05:00:00 GMT

    Cache-Control: no-cache, must-revalidate, max-age=0

    Body:

    <!DOCTYPE html> <html lang="de-DE"> <head> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <meta name="viewport" content="width=device-width"> <meta name='robots' content='max-image-preview:large, noindex, follow' /> <title>WordPress &rsaquo; Fehler</title> <style type="text/css"> html { background: #f1f1f1; } body { background: #fff; border: 1px solid #ccd0d4; color: #444; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; margin: 2em auto; padding: 1em 2em; max-width: 700px; -webkit-box-shadow: 0 1px 1px rgba(0, 0, 0, .04); box-shadow: 0 1px 1px rgba(0, 0, 0, .04); } h1 { border-bottom: 1px solid #dadada; clear: both; color: #666; font-size: 24px; margin: 30px 0 0 0; padding: 0; padding-bottom: 7px; } #error-page { margin-top: 50px; } #error-page p, #error-page .wp-die-message { font-size: 14px; line-height: 1.5; margin: 25px 0 20px; } #error-page code { font-family: Consolas, Monaco, monospace; } ul li { margin-bottom: 10px; font-size: 14px ; } a { color: #2271b1; } a:hover, a:active { color: #135e96; } a:focus { color: #043959; box-shadow: 0 0 0 2px #2271b1; outline: 2px solid transparent; } .button { background: #f3f5f6; border: 1px solid #016087; color: #016087; display: inline-block; text-decoration: none; font-size: 13px; line-height: 2; height: 28px; margin: 0; padding: 0 10px 1px; cursor: pointer; -webkit-border-radius: 3px; -webkit-appearance: none; border-radius: 3px; white-space: nowrap; -webkit-box-sizing: border-box; -moz-box-sizing: border-box; box-sizing: border-box; vertical-align: top; } .button.button-large { line-height: 2.30769231; min-height: 32px; padding: 0 12px; } .button:hover, .button:focus { background: #f1f1f1; } .button:focus { background: #f3f5f6; border-color: #007cba; -webkit-box-shadow: 0 0 0 1px #007cba; box-shadow: 0 0 0 1px #007cba; color: #016087; outline: 2px solid transparent; outline-offset: 0; } .button:active { background: #f3f5f6; border-color: #7e8993; -webkit-box-shadow: none; box-shadow: none; } </style> </head> <body id="error-page"> <div class="wp-die-message"><p>Es gab einen kritischen Fehler auf deiner Website.</p><p><a href="https://www.ads-software.com/documentation/article/faq-troubleshooting/">Erfahre mehr über die Problembehandlung in WordPress.</a></p></div></body> </html>

    The BackWPup log shows this:

    [INFO] BackWPup 4.1.6; A project of WP Media
    [INFO] WordPress 6.6.2 auf https://xxxxx/
    [INFO] Log-Level: Normal (übersetzt)
    [INFO] BackWPup-Auftrag: Monatl. Komplettsicherung (FTP)
    [INFO] Logfile ist: backwpup_log_fd9012_2024-11-01_05-49-05.html
    [INFO] Backup-Datei ist: EPS_mtl_Backup_2024-11-01_05-49-05_BCB57QNX04_UKB57QOU04.zip
    [01-Nov-2024 05:49:05]?1. Versuche, die Datenbank zu sichern?…
    [01-Nov-2024 05:49:05]?Mit Datenbank xxx auf xxx verbunden
    [01-Nov-2024 05:49:05]?Datenbank-Backup ?xxx.sql“ mit 34,14 MB zur Backup-Datei-Liste hinzugefügt
    [01-Nov-2024 05:49:05]?Datenbank-Backup fertig!
    [01-Nov-2024 05:49:05]?1. Versuche, eine Liste der Verzeichnisse für das Backup zu erstellen?…

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support BWU Support

    (@saranshwpm)

    Hello,

    Thank you for reaching out.

    Error 5xx are server errors and mostly happen due to low resources. Please make sure you have at least 256M memory limit and 600 timeout settings.

    The backup log shared is not complete. Can you please share complete log along with debug information from BackWPUp>Settings>Information? Please hide the site details.

    Best Regards,

    Thread Starter Chigolo

    (@fitnsexy)

    The problem must lie somewhere with the host, because everything worked without any problems for months, Synology Diskstation errors are ruled out, like FRITZ!Box. Nothing has been changed on the WP pages and other hosts work without any problems.

    Plugin Support BWU Support

    (@saranshwpm)

    Hi,

    Thank you for your reply.

    Yes, you may ask them to check error logs where they can pin point the issue and fix it from their end.

    Best Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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