Internal Server Error

I’ve changed the wordpress.com account which my jetpack is connect to. maybe that’s done something?

I tried this in Safari and Chrome. Same error.

Hi Willie,

I’m sorry to hear you are experiencing this error but would love to help you get this sorted out.

Did the error occur after installing the plugin or was there anything that you changed in particular before noticing it? Is there a certain page you were on when the error happened? (customer check out, label printing, etc.)

Internal server errors (error 500) are often caused by plugin or theme function conflicts, so a great troubleshooting step would be to try deactivating all plugins. If the issue is resolved, then you would need to activate each plugin, one at a time, until you find the culprit.

If that does not resolve the issue, you can try switching to one of our default themes, like Storefront or Twenty Seventeen, to rule-out a theme-related issue.

You can also follow the troubleshooting steps listed here to get some more detailed information about the error: https://docs.woocommerce.com/document/debug-info-internal-server-500-error/

Let us know if you find anything!

When I deactivated all plugins (except for Woocommerce, jetpack, and woocommerce services) — it worked.

So some plugin is causing a problem. I’ll have to narrow it down with further tests. Thank you!

On my next order, I could not reproduce this error. It went through with all plugins activated. I’ll test more fully if the error occurs and I can reproduce. Thank you again for being so responsive and great.