Internal Server Error?

  • Resolved michael walker

    (@michael-walker)


    7 years, 5 months ago

    I’m using the current version of WF on one of my sites, which recently became unavailable, just showing an ‘An Internal Server Error Has Occurred’ message. I contacted my ISP and they said:

    “We have become aware of reports of problems with a WordPress plugin called WordFence. The some versions of this plugin are causing web sites created with WordPress to not display and show 500 internal server error page.
    To prevent this, you would have to disable the plugin via the FTP (/website/wp-content/plugins). If you require further assistance, please do not hesitate to contact our support team.”

    Are they right? I find WF very useful and would not wish to deactivate it unless absolutely necessary.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @michael-walker,

    This could be due to inappropriate settings for the firewall optimization.

    To regain access to the site, please follow these steps in order to manually remove the firewall setup.

    Before you attempt again to carry out the optimization procedure, make sure your environment meets all the Wordfence system requirements.

    Also, in order to know which option is the most appropriate to your environment:

    • Go to the Wordfence Tools page
    • Click the Diagnostics tab
    • In the Other Tests section, click the link that reads “Click to view your system’s configuration in a new window”

    Check the value associated with the “Server API” parameter and make sure it is consistent with the option selected for the firewall optimization setup.

    Thread Starter michael walker

    (@michael-walker)

    Thanks for the prompt reply – that did fix it.

Viewing 2 replies - 1 through 2 (of 2 total)
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