Internal Server Error

  • Resolved matpestana

    (@matpestana)


    4 years, 6 months ago

    Hello!

    First of all, thank you for your plugin. Great job!

    I’m having a problem that is becoming a nightmare to me. I have uploaded all my images using FTP, respecting the folder hierarchy, so, the path is correct: /uploads/year/month. When I try to use the Media Sync, it does not sync all images, but only a few. It throws this error:

    load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.4.1:4 POST https://br894.teste.website/~vaivia06/wp-admin/admin-ajax.php?mediaSyncBatch=1 500 (Internal Server Error)
send @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.4.1:4
ajax @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.4.1:4
runAjax @ ajax_script.js?ver=5.4.1:80
(anonymous) @ ajax_script.js?ver=5.4.1:163
dispatch @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.4.1:3
r.handle @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.4.1:3
ajax_script.js?ver=5.4.1:153 [Media Sync][Import]: error Internal Server Error

    Doing it in some folders is OK, but in others (the majority of them), this gives an error. I have many many folders (more than 4 years of blog, some posts every month, so, many pictures). Do you know how to solve it? Oh, and the progress bar does not even start: while in some it shows 5 of XX pictures,10 of XX pictures, etc, when it does the error, it keeps in 0 of XX pictures.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author erolsk8

    (@erolsk8)

    Hi @matpestana, sorry to hear that, and thank you for inspecting and providing details. But that “Internal Server Error” is quite a generic message, so I’m not sure what is the actual error. I’m guessing it’s the same as others reported when there are just too many files.

    So what I can suggest right now, is to edit /wp-config.php file, and add this line (if it’s not already there, then it can be edited):

    define('WP_MEMORY_LIMIT', '512M');

    and see if that will help. Or if you want to see if some more useful error message would show up, then you might try to edit same /wp-config.php file to have this:

    define( "WP_DEBUG", true );

    If that doesn’t help, maybe you can try to go to Settings -> Media Sync, and in “Scan directory” option enter “2020” (or even “2019/12” to scan just that month), then save and try to import files again.

    • This reply was modified 4 years, 6 months ago by erolsk8.
    Plugin Author erolsk8

    (@erolsk8)

    But if it’s a memory_limit issue, I’d definitely need to find a way to solve it. Without having to increase the limit in wp-config.php (or php.ini) and retaining “import all at once” functionality. Though I’m not sure when will I find time for that.

    • This reply was modified 4 years, 6 months ago by erolsk8.
    Thread Starter matpestana

    (@matpestana)

    Well, I tried it and more files are going OK now! Thanks for that! But some others are still going through error. But those I can handle, I think, manually. Now, I’ve come to another problem: I always filter for “Only files missing from library” and many many files disappear – which is perfect and expected – but some still there, even if they are in the library (I reverse search for them and they are there). They keep showing. Do you know something about this? Once again, congratulations for the plugin. You are helping many people here ??

    I have this same issue. After realizing that not all the files appeared to be imported, I did the “rescan” and several files are in the “Only file missing from Media Library” list. How do I clear this up and how do I know if they did, in fact, get into the database?

    I compared filenames that were in the “file missing” filter and they are definitely not in the WP Library. They are just standard jpg files. Various folders have files listed in the “file missing” filter. I try importing them again and sometimes it gets a few more so it reduces the number missing. Then there are some folders where just one file is listed and I try and try to repeat the import and the file is still listed in the “missing” filter and is definitely not in the WP Media Library.

    Plugin Author erolsk8

    (@erolsk8)

    Hi @matpestana,

    I’m not sure why that filter was showing files that are already in Media Library. But you can try it out now with a new 1.1.8 version, where I fixed how this plugin handles big (-scaled) files. WordPress started generating those files (ending with -scaled) since version 5.3.

    More details are in this topic:
    https://www.ads-software.com/support/topic/issue-with-scaled-media-files/

    Please let me know if that might have helped.

    Thanks

    Erol

    Plugin Author erolsk8

    (@erolsk8)

    @dgibb I’m guessing you’re having some different issue because I’ve seen it in a different topic. But you can also try your luck with the new 1.1.8 version, to see if that might help.

Viewing 7 replies - 1 through 7 (of 7 total)
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