Internal server error

  • Hi,
    I installed EM free and was able to create an event. I installed EM for ZOOM and when in Event Manager Options/settings/Zoom I paste the Zoom App ID and the Zoom App Secret I created by following your instructions. When I hit Save Changes, I get:
    “Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at webmaster@[mydomain].com to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.”

    I tried installing activating WP Safe Mode as suggested, but I get the same result.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter jb1234567890

    (@jb1234567890)

    Plugins/Wordpress are up to date. PHP is 7.2.34. Trying to figure out how to update it.

    Thank you for any assistance!

    Plugin Support angelo_nwl

    (@angelo_nwl)

    Hi,

    I’m sorry for the delayed reply. Since this is an add-on for Events Manager, we generally don’t monitor this forum at all, but are happy to help on our Events Manager (main plugin) forum. However, do you have a PHP error with this issue for us to see and analyze?

    Thanks

    Plugin Author Marcus (aka @msykes)

    (@netweblogic)

    We’re just reviewing past threads to help resolve them and then hopefully new forum posters will read our recently created sticky post at the top of this forum, asking users to direct questions to our Events Manager plugin forum instead, which we monitor daily!

    If you can provide the PHP error message, hopefully we can figure out what happened. I’m marking this resolved since you’ve not replied in a week, if the issue persists please unresolve it and feel free to reply here to solve this specific issue!

    Thread Starter jb1234567890

    (@jb1234567890)

    <html><head>
<title>500 Internal Server Error</title>
</head><body>
<h1>Internal Server Error</h1>
<p>The server encountered an internal error or
misconfiguration and was unable to complete
your request.</p>
<p>Please contact the server administrator at 
 webmaster@[mydomain].com to inform them of the time this error occurred,
 and the actions you performed just before this error.</p>
<p>More information about this error may be available
in the server error log.</p>

</body></html>
<body>
<h1>Internal Server Error</h1>
<p>The server encountered an internal error or
misconfiguration and was unable to complete
your request.</p>
<p>Please contact the server administrator at 
 webmaster@[mydomain].com to inform them of the time this error occurred,
 and the actions you performed just before this error.</p>
<p>More information about this error may be available
in the server error log.</p>

</body>
<p>More information about this error may be available
in the server error log.</p>
<p>Please contact the server administrator at 
 webmaster@[mydomain].com to inform them of the time this error occurred,
 and the actions you performed just before this error.</p>
<p>The server encountered an internal error or
misconfiguration and was unable to complete
your request.</p>
<h1>Internal Server Error</h1>
<body>
<h1>Internal Server Error</h1>
<p>The server encountered an internal error or
misconfiguration and was unable to complete
your request.</p>
<p>Please contact the server administrator at 
 webmaster@[mydomain].com to inform them of the time this error occurred,
 and the actions you performed just before this error.</p>
<p>More information about this error may be available
in the server error log.</p>

</body>
<head>
<title>500 Internal Server Error</title>
</head>
<html><head>
<title>500 Internal Server Error</title>
</head><body>
<h1>Internal Server Error</h1>
<p>The server encountered an internal error or
misconfiguration and was unable to complete
your request.</p>
<p>Please contact the server administrator at 
 webmaster@[mydomain].com to inform them of the time this error occurred,
 and the actions you performed just before this error.</p>
<p>More information about this error may be available
in the server error log.</p>

</body></html>
<!DOCTYPE html PUBLIC "-//IETF//DTD HTML 2.0//EN">

    ?

    Thread Starter jb1234567890

    (@jb1234567890)

    Hi,
    I hope this finds you well and thank you for your help! I apologize, I’m not a php developer and might not have posted the right thing. I used wordpress for the ease of use, specifically for non php developers. I would really like to get this working, because your plugin and addon look like they would be awesome.

    I’m not sure what I’m doing wrong. I thought I followed the instructions, but it errors out, even without me having added any info to the settings page.

    Thank you for any help,
    v/r,
    Jeremy

    Thread Starter jb1234567890

    (@jb1234567890)

    Sorry, I didn’t see any notification when Mr. Angelo posted, but I did get one when Mr. Marcus did

    Thread Starter jb1234567890

    (@jb1234567890)

    It’s not just the zoom add on. Install EM, activate, go to Events/settings/general options/disable thumbnails = yes, save changes and FAIL. Bummer, this looked like a promising plugin…

    Plugin Author Marcus (aka @msykes)

    (@netweblogic)

    We’d need the PHP error, that’s just the error you see when you visit the page. PHP errors will either appear in your PHP log (ask your hosts).

    I tested disabling thumbnails, it works for me. Chances are it’s a theme compatibility issue, in which case you’ll need to contact the offending plugin/theme developer with the PHP error, because we use pretty standard code for thumbnail stuff.

    I’d suggest trying to switch to a default WP theme and also disabling unrelated plugins (e.g. leave just EM and Zoom), and enable one by one to find the culprit.

    You can use my plugin WP Safe Mode to do this without having to actually deactivate anything.

    Thread Starter jb1234567890

    (@jb1234567890)

    I spent yesterday morning doing exactly that. He checked the logs and said its not throwing any errors. We removed the other plugins, set to default theme (twenty twenty one), and disabled their firewall, each time clearing cache and history. Same result

    I tried using your WP Safe mode when the problem arose initially as stated above.

    Plugin Author Marcus (aka @msykes)

    (@netweblogic)

    You will definitely receive an error somewhere in your logs, if properly set up.

    Debugging in WordPress

    There’s nothing I can do without some clue to reproduce the issue on our side.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Internal server error’ is closed to new replies.