Internal Server Error after upgrade to WPJOLI v2.0

  • Resolved salehjoon

    (@salehjoon)


    1 year, 10 months ago

    I upgraded to Joli TC v2.0 pro today and all pages of the site are suddenly broken with an internal server error message:

    “Something prevented the page from being rendered. Please try again.”

    When I switch back to v1.0 all pages load normally. The pages affected by this error message all have the shortcode [ joli-toc ] without spaces. Any idea why this is happening?

    Fortunately, the admin panel is not impacted by the upgrade so I can switch back to v1.0 while troubleshooting.

    • This topic was modified 1 year, 10 months ago by salehjoon.
    • This topic was modified 1 year, 10 months ago by salehjoon.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author WPJoli

    (@wpjoli)

    Hello,

    Can you please send us an email to [email protected] so that we can reply directly and provide help with the issue. For Pro support, we do not provide support on the www.ads-software.com forum as per the forum’s rules.

    Also, regarding your problem, we may need access to your back-end to investigate. Anyways, please provide maximum details in your email so that we can try to reproduce the problem.

    Thank you !

Viewing 1 replies (of 1 total)
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