Internal server error during clone

  • Resolved chriswoodner

    (@chriswoodner)


    6 years, 10 months ago

    Version 2.2.5

    On step “13% – Step 2 of 4 Preparing Database Data…” I encounter the error message:

    Something went wrong! Internal server error while processing the request! Go to WP Staging > Setting and lower ‘File Copy Limit’ and ‘DB Query Limit’. Also set ‘CPU Load Priority to low.’ Than try again. If that does not help, open a support ticket.

    I have already tried several different values for the above mentioned settings. Also enlarged the “WP_MEMORY_LIMIT” to 128M with no success.

    What I see in the Debug console is a warning…

    {type: "warning", message: "count(): Parameter must be an array or an object that implements Countable", file: "wp-content/plugins/wptaging/apps/Backend/Modules/Jobs/Scan.php", line: 363, stack: Array(7), …}
component:"Plugin: wp-staging"
file:"wp-content/plugins/wp-staging/apps/Backend/Modules/Jobs/Scan.php"
line:363
message:"count(): Parameter must be an array or an object that implements Countable"
stack:Array(7)
0:"count()"
1:"WPStaging\Backend\Modules\Jobs\Scan->handleDirectory()"
2:"WPStaging\Backend\Modules\Jobs\Scan->directories()"
3:"WPStaging\Backend\Modules\Jobs\Scan->initialize()"
4:"WPStaging\Backend\Modules\Jobs\Job->__construct()"
5:"WPStaging\Backend\Administrator->ajaxScan()"
6:"do_action('wp_ajax_wpstg_scanning')"
length:7
__proto__:Array(0)
type:"warning"
__proto__:Object

    Any hints? ??

    I have sent you the debug log to your support email address. (Subject “Internal server error”)

    • This topic was modified 6 years, 10 months ago by chriswoodner.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Rene Hermenau

    (@renehermi)

    Hi,

    (I am writing you here again to help other people with similar issue. Please keep our future communication via mail)
    ?
    Ii think the max memory limit is too low on that server.
    ?
    ?Try to increase it to 256MB if possible. If that does not resolve the issue lower the db query limit to a very low value like 100.
    ?
    ?Btw. If your hoster is limiting the max memory limit to 128MB or less you can not increase it on your own and you need to ask the hoster to do it.
    ?
    ?You can check the real memory limit by checking with phpinfo() https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page

    Plugin Author Rene Hermenau

    (@renehermi)

    I close it here as we both are already in contact via mail

Viewing 2 replies - 1 through 2 (of 2 total)
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