Internal Server Error every time I update WooCommerce (new thread)

[David Ruekberg]

I reported this issue a couple of weeks ago in this thread, which was closed. The error occurred again when I tried to update the plugin and this time I have an debug log, as well as a screen cap of the error. The debug log mostly lists entries for “the-events-calendar” but here is one line regarding WC, though I don’t know what it means. WC automatically integrated with The Events Calendar, though I didn’t ask it to, and don’t know how to disable that.

[11-Jan-2023 04:19:34 UTC] the-events-calendar/common – Log: Initializing Tribe Events on Jan, 11th at 04:01:34 am
[11-Jan-2023 04:19:36 UTC] the-events-calendar/common – Log: Initializing Tribe Events on Jan, 11th at 04:01:36 am
[11-Jan-2023 04:19:36 UTC] Cron reschedule event error for hook: woocommerce_geoip_updater, Error code: invalid_schedule, Error message: Event schedule does not exist., Data: {“schedule”:”fifteendays”,”args”:[],”interval”:1296000}
[11-Jan-2023 04:24:38 UTC] the-events-calendar/common – Log: Initializing Tribe Events on Jan, 11th at 04:01:38 am
[11-Jan-2023 04:24:40 UTC] the-events-calendar/common – Log: Initializing Tribe Events on Jan, 11th at 04:01:40 am
[11-Jan-2023 04:29:44 UTC] the-events-calendar/common – Log: Initializing Tribe Events on Jan, 11th at 04:01:44 am

Also, yes, I have set WP Super Cache to skip caching for WooCommerce pages as follows:

wp-.*.php
index.php
/cart
/checkout-return-to-cart-to-edit
/my-account

Any idea what is causing this to happen? Happens every time I update the WooCommerce plugin. Does not happen with any other plugin.

Thanks.

• This topic was modified 2 years, 1 month ago by David Ruekberg.
• This topic was modified 2 years, 1 month ago by David Ruekberg.
• This topic was modified 2 years, 1 month ago by David Ruekberg.
• This topic was modified 2 years, 1 month ago by David Ruekberg.
• This topic was modified 2 years, 1 month ago by David Ruekberg.

The page I need help with: [log in to see the link]

[Igor H]

Hi,

Sorry to hear that the issue persists.

It appears to be related to the plugin: The Events Calendar: by The Events Calendar – 6.0.6.2

I was checking the previous thread, are you using a staging site, correct? If so, you can switch the staging site theme to Storefront, and disable all plugins except WooCommerce. Then go ahead and update the WooCommerce plugin.

Check if the update process goes through.

You can use the Meks Quick Plugin Disabler, it will help you to remember what plugins you currently have active so, it’s easy to switch them back on. Link:

[Gabriel – a11n]

It’s been a while since you responded, so I’m marking this as resolved – we’ll be here if/when you need us.

[David Ruekberg]

Hi, thanks for your previous suggestion. Sorry about my long absence. That issue was consuming too much time. Anyway, I’m back, and tried the suggestions. I used Meks to disable all plugins, activated WooCommerce, changed the theme to Storefront, and tried to update WooCommerce. It failed with the same error, so I deleted the plugin and tried to install it manually. That failed, with the error that the destination folder already existed. So I deleted the folder via FTP and tried again to install WooCommerce. That worked, but the problem persists. I don’t really want to have to delete the WooCommerce folder every time I need to update. And since all the other plugins were disabled and the theme is Storefront, I don’t know why it continues to fail to update.

The error log in the previous comment suggests there is a problem with The Events Calendar hook to WooCommerce. I don’t really know what that hook if for and would be happy to disable it if I could figure out how. Suggestions?

[Saif]

Hello @druekberg,

Glad to hear you’ve found a workaround. ??

I’m afraid a 500 server error doesn’t give us much information.

You can try flushing permalinks by navigating to Settings > Permalinks and saving without making any changes. This will rewrite the rules for the .htaccess file.

You can also try downgrading your PHP to 7.4 or increase the server memory.

If none of the suggestions provided has resolved your issue, I suggest reaching out to your hosting provider. They may be able to provide further assistance.

Cheers!