Internal server error in checkout

  • globalstd

    (@globalstd)


    4 years ago

    Hi, I’m trying to use a 100% coupon in the cart total to make some tests in the checkout and see some requirements our clients need, when I click in complete this order it appears a ?INTERNAL SERVER ERROR? message, I looked for my server provider support but they told me I have to look in WordPress support, so if anyone can help me would be great.

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  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://www.ads-software.com/support/article/debugging-in-wordpress/

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

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