Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Andreas W.

    (@aweissinpsyde)

    Hello @graficavillcom

    I would recommend to have a look in your server php error log. There you can find what may cause the issue since it is a 500 internal server error.

    I think the reason why the payment process cant be successful. Please ask you web admin or web hoster to check the server error log file.

    Please let me know what is the error in the file.

    Thank you
    Kind regards
    Andreas

    Thread Starter grafica.villcom

    (@graficavillcom)

    Hi @aweissinpsyde

    On the server the only error I found The day the order was made is this:

    WARNING: [pool https://www.XXXXXXXXX.it] child 1254 said into stderr: “sendmail: warning: inet_protocols: disabling IPv6 name/address support: Address family not supported by protocol”

    Do you think it’s related to Paypal connection?

    Thank you very much.

    Plugin Support Andreas W.

    (@aweissinpsyde)

    Hello @graficavillcom

    that’s just a warning but no error.

    Also, it can be possible your issue is related to PayPal itself. I recommend to submit a ticket with the to https://www.paypal-techsupport.com/app/home because this might be an internal error from Paypal.

    Have a nice day
    Kind regards
    Andreas

    Thread Starter grafica.villcom

    (@graficavillcom)

    Thank you @aweissinpsyde,

    I will check with PayPal.

    Kind regards,

    Elena

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    There may have been a temporary service disruption at PayPal resulting in this error. But errors like this are not expected to persist.
    If you still encounter any issues, please don’t hesitate to let us know.
    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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