Internal Server Error on Checkout

  • Resolved kek2020

    (@kek2020)


    4 years, 11 months ago

    Hi,

    since 2-3 Weeks i have server internal error on checkout.

    How ever the order is received but customer is neither leaded to thank you page nor gets an email with a confirmation.

    Need help.

    Thanks a lot.

    Best regards

    Kek2020

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • You’ll want to find out what the error message is to get clues about what is causing the error.

    I would expect that the error message would be logged by WooCommerce. You can check in WooCommerce -> Status -> Logs and then in the dropdown selector, look for any logs where the name begins with fatal-errors, followed by a date/time, followed by random letters/numbers.

    If there’s nothing there, then you would need to find the server error log. You might need to contact your host for help finding that.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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