internal server error trying to access system settings

  • Ok, so I’ve been doing some work on my site, did the recent 4.1 update finally and carried on. It’s been quite awhile since I went into the settings/general tab in admin, but I had been in it just before Christmas, having clicked on it by accident when I wanted something else, and it had come up.

    Now however, it won’t come up. Things I’ve tried:

    1) Disable all plugins and refresh the admin screen. settings/general won’t load.

    2) Reinstall wp4.1 from network admin (I have the mu setup), no go. Still can’t get into settings/general.

    3) Change main blog’s theme to 2015 and refresh my screen. Still no go.

    4) Disable current wordpress-mu .htaccess file by renaming it to .htaccessold. Delete cache in browser and try to get into settings/general. Still no go.

    I’m starting to wonder if the database got corrupted and wondering if WP has a tool to repair their database structure.

    I use a database backup plugin on my site, and I only keep roughly one month’s worth of backups around at any given time, so I’m concerned that even restoring a previous backup may still not solve the problem, as it’s been roughly 3 weeks or so now as I did the 4.1 update the week after Christmas.

    My active sub blog runs two e-courses using the mailpoet plugin, and I have two students in the courses right now, their next round of autoresponder sends is due in the morning, so I am really hoping to have this fixed today if possible.

    if I have to re-enable plugins to ensure they get their daily sessions without being able to get into the admin settings/general tab, I will. But I’d really like the backend 100% functional. I’m surprised that deactivating all the plugins didn’t bring back the functionality.

Viewing 6 replies - 16 through 21 (of 21 total)
  • Thread Starter songdove

    (@songdove)

    I did have a request sent out to my host in the middle of everything I was trying to do to troubleshoot. They asked for admin privileges which I was able to give them this afternoon. I’m waiting now to see if they find anything. As to Skarface’s suggestion there, that wouldn’t surprise me somehow, but as a tech for my “day job”, I am a proponent of security updates and such. I hope there is a fix for this.

    Did you look at the thread I linked to? Sounds like it may be the same issue you are seeing.

    Thread Starter songdove

    (@songdove)

    Hi Wpyogi,

    I didn’t realize that link was for me. Yes, it does sound similar, but I am install and remove themes just fine. Only the settings/general tab is kicking back internal error 500’s. If I install the suggested plugin, will that cause more problems or only fix this one? I did plenty of cascade problem creation earlier as you can read above and don’t wish to create further problems while trying to solve this one.

    I will alert my host to the php function being discussed in that thread however, see what they say. My server is running php 5.3.x

    As Otto wrote in that post:

    Updating your server is the only real long-term solution here. Old versions of libraries like this can introduce security issues. Additionally, you may want to update your version of PHP as well. I’d say to use 5.4 or 5.5 at minimum.

    Ultimately, no plugin is going to fix this for you. Not really. A plugin might be able to replace the parts that aren’t working with other code, but a server problem is a server problem and needs to be fixed there. If the code is that old, it might have security ramifications to not update it as well.

    Update PHP, update your SSH libraries, just do a general update of everything, really.

    Thread Starter songdove

    (@songdove)

    My host did make a change last night that seems to have everything working more or less now. I have access to all aspects of the wp admin. Whatever they did however is kicking back a warning from one of my plugins, so I’ve alerted them to that and suggested they check out this thread for that last post by Otto there.

    Interestingly enough, another website system that I’ve been looking at refuses to use anything less than PHP 5.4 as well, so we’ll see what happens.

    Having tried almost everything mentioned above I cannot get the System Status to do anything other than give me an Internal Server Error…

    It is a new install with only one Plugin – Woocommerce
    The PHP is up to date and the memory set to 128mb.
    The Theme was set to twentyfourteen

    This would appear to be a server side, hosting error but it would help if anyone else has experienced such an error when trying to access the System Status page.

Viewing 6 replies - 16 through 21 (of 21 total)
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