Internal server error with 3.3.27 version

  • Resolved maxelio42

    (@maxelio42)


    2 years, 9 months ago

    Hi,

    We recently updated Woocommerce (6.2.1) and PDF invoice (3.3.27) plugins on our site.

    After this update, when someone ordered something on our site, the order validation crashed with an “internal server error”.
    I may send you some screenshots if you need.

    Rolling back to 3.3.26 version solved the problem.

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hello @maxelio42

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please share the screenshots about the problem. Also, please check the theme and plugin conflict test by following this.

    We will be happy to get an update further.

    Hello @maxelio42

    Would you please share the status of your website? To get status go to WooCommerce->Status page and click on Get system report button. Then, copy the status and share the status here.

    Hello @maxelio42

    Would you please share the update?

    Thread Starter maxelio42

    (@maxelio42)

    Hi,
    How may I send you screenshots or files?

    Hello @maxelio42

    You can use Pasteboard.co or Dropbox to upload the screenshot and include the screenshot link here.

    Thread Starter maxelio42

    (@maxelio42)

    Here is the Woocommerce error message :
    https://pasteboard.co/4E6HaB0wbYti.jpg

    , and the error message in the front office :
    https://pasteboard.co/fURNnXvKd1O2.png

    • This reply was modified 2 years, 8 months ago by maxelio42.

    Hello @maxelio42

    Thank you for sharing the report.

    Please follow these steps
    1. Deactive & delete the Challan plugin completely.
    2. Search for the Challan plugin again.
    3. Install & activate the Challan plugin.

    Let us know the update then. We are here to assist you.

    Hello @maxelio42

    Please follow these steps and let us know.
    1. Set read-write permission at /wp-content/uploads/WOO-INVOICE
    2. Enable zip extension and zip extract permission on PHP configuration. You can contact your server administrator for this.
    3. Challan plugin deactivate & delete.
    4. Challan plugin install & active.
    5. Go to WP-Admin dashboard->Challan page. Everything should be set again.

    If the issue will still exist,
    1. Go to WooCommerce->Status page and click on the Get system report button.
    2. Copy the status and share the status here. You can use, Copy for support button for copying the status.

    Hello @maxelio42

    It’s been a while since I heard from you. Hopefully, your problem has been solved. I’ll mark this as resolved. In the future, if you face any error or looking for some functionality, click “Open a new topic” and describe your issue in detail as much detail as you can. We will be happy to solve your problem anytime.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Internal server error with 3.3.27 version’ is closed to new replies.