International Dialling Code not captured in entry

  • Resolved grl570810

    (@grl570810)


    1 year, 8 months ago

    Hi @kaisarahmmed,

    Further to the issue I reported on https://www.ads-software.com/support/topic/phone-number-not-captured-in-enrty/; although the setting change suggested there allows the phone number to be captured in the entry, the international country code is not captured. In this example I had selected the UK as the country, which on the form showed +44 correctly as the country code, and confirmed the entry was a valid phone number. However after submission when I view the entry in GF, or the notification email, the country code is not included. That is clearly a bug, if you don’t know which country the phone number refers to you’ll never be able to call the submitter.

    The site is WP 6.1.1 en_AU, Gravity forms 2.7.2 and Smart Phone is 1.5.

    Please provide a fix for this major deficiency ASAP.

    TIA,
    Graham

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter grl570810

    (@grl570810)

    I found this on another thread https://community.gravityforms.com/t/how-to-capture-country-code-with-phone-field-resolved/10541/2 : “…and click on “Enable smart phone field” and “Automatically select countries” 45, then enter your default country…” It seems that you must have the “automatically select countries using IP address” checkbox turned on to allow the country code to capture.

    There’s no mention of that in the documentation, and, given the number of folks using VPNs these days which would very likely result in the misidentification of the country in many cases, I don’t see why it should be necessary. Surely you should always collect the country code regardless of whether it’s been “guessed” based on IP address or manually selected by the user? As I said above, collecting international phone numbers without the country code is futile.

    Please can you look at your design here to address the issue, whilst it’s not a bug per se it’s at best an obscure approach. At the very least you need to improve the documentation to highlight this somewhat odd behaviour.

    Thanks,
    Graham

    Plugin Author Kaisar Ahmmed

    (@kaisarahmmed)

    Hi @grl570810, Thanks for your feedback. I tried to fixed issues in 2.0 version. Please update plugin and send your feedback.

    Thanks for your patience.

Viewing 2 replies - 1 through 2 (of 2 total)
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