International Shipping / Different Locations

  • Resolved dctotallockout

    (@dctotallockout)


    6 years, 10 months ago

    Is there a way, this plugin can pick up what location the customer is from and determine what store address to use for shipping rates?

    We have a UK office so would like our UK customers to receive shipping rates from this address but if a US customer wants to buy the shipping costs are extremly high as it calculates the costs from the UK office. We have a US office so could send the items from there, is there a way to determine if the customer is from US to calculate shipping rates from the US?

    Hope this makes sense.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)

  • Hi @dctotallockout,

    Thanks for reaching out to us.
    Yes, we do have a code snippet using you can switch the warehouse addresses by defining shipping classes to US and UK address. However, we provide this solution only with the premium version.

    Hope this helps!

    Thread Starter dctotallockout

    (@dctotallockout)

    Hi there,

    Thanks for your response.

    I do actually have a premium version for an additional company site that I also manage. Can I provide details for this and then you let me know what the solution is to switch warehouse addresses?

    I have been searching for several months to try find a way round this so if its possible it will be a great help!

    Hi @dctotallockout,

    We can provide you the solution only in our support forum.
    Kindly raise a ticket here and provide us your order number. You can share the details of your case here so that we can help you.

    Thread Starter dctotallockout

    (@dctotallockout)

    Thank you. I have a licence number is that what you mean by order number?

    Kindly approach us via the ticket with the license number.

    Thanks.

    Thread Starter dctotallockout

    (@dctotallockout)

    I cannot do this as the licence number is made up with letters to so it’s saying its not a correct number

    Hi @dctotallockout,

    As an exception, we have decided to provide you the solution here.
    We have developed an add-on which on installation will allow you to configure more than one origin countries based on the destination address. Here is the addon.

    Kindly install this plugin and define the origin addresses and then let us know if that worked for you.

    Thread Starter dctotallockout

    (@dctotallockout)

    Thank you, I do appreciate that. I tried to configure it but when trying to type in a US ship to address it said no methods are available. I will continue trying new options and testing to see if I can get it to function how I need it to.

    Hi @dctotallockout,

    If you still face any problem with this, can you please attach the request and response in a link and send the link here?
    We will help you analyse the problem and get a solution.

    Note : Kindly do not forget to remove the sensitive account info from it.

    Thread Starter dctotallockout

    (@dctotallockout)

    In order to test this properly I need to test it out on my main site. I currently have the premium UPS version on another site I own (www.ehvsafety.com) – can I transfer it across so I have the premium plugin and settings on totallockout.com?

    Hi @dctotallockout,

    If you have any questions related to the premium plugin, we request you to approach us via the ticket, since this forum is for the free version.

    As for our licensing, here is your answer.

Viewing 11 replies - 1 through 11 (of 11 total)
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