Interrupt in Build Package – no timeout

  • Resolved Henk Barreveld

    (@henk-barreveld)


    10 years, 1 month ago

    Hello,

    I have been a happy Duplicator user for quite some time and I have built and restored literally dozens of backups. The last one was on Feb 13: I created a build and installed it in a different (staging) domain. No problem.

    Now, all of a sudden, it does not work anymore. When I start the “Build package” step, I immediately get an error message:

    Build Interrupt
    The current build has experienced an issue.
    Please try the process again.

    The details shown are:
    Server Status: 200 -OK
    …and underneath a box with the header:
    The page you are trying to access is restricted due to a security rule.

    I checked my .htaccess file, but there are no security settings. The permissions for folders and files related to Duplicator are all “normal”: 755 for folders, 644 for files.

    Checking the package log (link at the bottom of the Build Status window)) does not help; I get the log from the previous, successful build, Feb 13. Clicking the Support link gives a WordPress error message that I have insufficient rights to access the page (<website url>//wp-admin/admin.php?page=duplicator-support).

    I double-checked: the Duplicator settings have not been changed since my last successful backup. Cache and wp-snapshots folders were (and are) of course excluded from the backup.

    Trying again, as suggested, gives the same result.

    I have seen support messages about build interrupts due to timeouts, but I cannot imagine that that is the case here:

    • nothing essential has been changed to the size of the website files or database during the last week
    • the error message comes immediately
    • the error texts suggest a different cause
    • there is only a _scan.json file in wp-snapshots/tmp, no other files have been created yet

    Do you have any idea what can be wrong here? Any help would be very much appreciated!

    Best regards,
    Henk Barreveld

    https://www.ads-software.com/plugins/duplicator/

Viewing 8 replies - 16 through 23 (of 23 total)

  • Thanks Henk – SiteGround Support sorted this for me, too.

    I could have copy/pasted your code into HTACCESS easily enough, but wanted to alert them (again) to the issue.

    And pretty serious they are too – requiring login to WP and a run-through with Duplicator to see the issue first hand.

    Thread Starter Henk Barreveld

    (@henk-barreveld)

    Hi Cory,

    If you would be interested to find out where exactly SiteGround (and possibly others as well) has a problem with the Duplicator build process, I will be happy to support you.

    Suppose I create a subdomain on one of my SiteGround accounts and create a MySQL database. I give you an FTP account to access the subdomain and the parameters to access the database. Then you can do tests for some time with a minimal WordPress installation with Duplicator, adding debug code etc.

    What do you think?

    Cory Lamle

    (@corylamleorg)

    I can do that if you want… Send your request through the ticket system if you can and refer to this thread.

    It may take some time to get it tested but I’ll eventually get to it…

    Thread Starter Henk Barreveld

    (@henk-barreveld)

    Hi Cory,

    Ok, I submitted a ticket with all the information.

    walpap

    (@walpap)

    Hi everyone.

    I just wanted to say that i use Siteground hosting also. I′ve been using duplicator a lot and i never had a problem. 3 days ago i started to experience this issue. At first I thought it was a problem with my wordpress installation, then i tried in another installations and i also created a new clean install, and duplicator was still failing.

    Inmediately think of a siteground change in their server, but before asking them i found this post, pasted that code in the .htaccess file inside /public_html folder and it worked.

    If you need help just ask me.

    One of my favorite plugins!

    Good luck!

    berchman

    (@berchman)

    Hi,
    Just adding that I too had a site on Siteground and the proposed solution in this thread to add

    <IfModule mod_security.c>
    SecFilterRemove 001838
    </IfModule>

    To the htaccess file worked for me as well.

    Hope this helps.
    Cheers,
    Bert

    marwazihs

    (@marwazihs)

    Hi,

    wonder if there is a solution for this case in other than Siteground. I’m using DigitalOcean cloud with Centos 6.4 by the way.

    Thanks.

    marwazihs

    (@marwazihs)

    No worries – I followed the solution here and it works https://www.ads-software.com/support/topic/interrupt-in-build-package-1?replies=4

    ??

Viewing 8 replies - 16 through 23 (of 23 total)
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