IntersectionObserver is not defined

  • Resolved seanskilling

    (@seanskilling)


    3 years, 10 months ago

    when i try to load googlesitekit >> dashboard i get the following error message:

    IntersectionObserver is not defined

    in header
    in DashboardPageSpeed
    in div
    in div
    in Widget
    in WithWidgetSlug(Widget)
    in DashboardPageSpeedWidget
    in WhenPagespeedInsightsActive(DashboardPageSpeedWidget)
    in WidgetRenderer
    in div
    in Cell
    in WidgetCellWrapper
    in div
    in Row
    in div
    in div
    in Grid
    in WidgetAreaRenderer
    in div
    in WidgetContextRenderer
    in DashboardApp
    in GoogleSitekitDashboard
    in RestoreSnapshots
    in ErrorHandler
    in Root

    it only blocks display of the dashboard, each module’s data shows correctly, but the summary does not

    wordpress version is 5.7.1 – plugin version is 1.31.0

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Many thanks for opening a support topic and sharing the additional insights. We are aware of reports of this occurring so any such information is partically useful.

    In your case so we can understand your setup and try to resolve the issue please share the following information:

    1. Your Site Health information. You can use this form to share privately if preferred.
    2. Does the issue occur if you temporarily disconnect the PageSpeed Insights and Analytics modules? (Site Kit > Settings > PageSpeed Insights/Analytics > Edit > Disconnect Tag Manager from Site Kit)
    3. Does the same appear when you check from a Chrome browser incognito window?

    Let me know if you have any questions on the above. I’ll also add your insights to the related GitHub issue below:
    https://github.com/google/site-kit-wp/issues/3278

    Plugin Support James Osborne

    (@jamesosborne)

    @seanskilling Just to keep you updated we’re still investigating this issue. While we’re doing so it would be great if you could share your Site Health information via this form, while sharing does this occur when using a Safari browser only? If so can you share your current operating system and version?

    @seanskilling Thanks for your patience here. Yesterday’s v1.41.0 release includes a fix for this issue, so please go ahead and update Site Kit and you should be good to go. If you do still experience issues, feel free to create a new topic and we’d be happy to help. Thank you for using Site Kit!

Viewing 3 replies - 1 through 3 (of 3 total)
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