Invalid address: (From): SMTP_FROM Why and How?

  • Resolved TC.K

    (@wp_dummy)


    2 years, 10 months ago

    The woocomerce email was not sent using MailPoet Sending Service. However, if I send from the Newsletter, it working as expected.

    Upon debugging, I found out it was because of ‘Invalid address: (From): SMTP_FROM’ ,
    In the plugin Default sender, these is the settings:

    From: {{my Site Name}}
From email: [email protected]

    I also changed the from email with an valid email (with my domain).
    Still not working and getting the same error

    Any idea why?

    • This topic was modified 2 years, 10 months ago by TC.K.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Dani F. a11n

    (@danielinhou)

    Hi there @wp_dummy ????!

    Thank you for reaching out to MailPoet Support!

    In the plugin Default sender, these is the settings:

    So if I am getting this right you have already changed the FROM and FROM email fields to use a valid domain and email addresses right?

    Can you also verify that the email address set under WooCommerce > Settings > Email is a valid one? If you are using the MailPoet Sending Service under MailPoet > Settings > Send with that would need to be an authorized email address too.

    Please give the above a try and keep us posted.

    Best

    Thread Starter TC.K

    (@wp_dummy)

    Yes, all of the emails are valid email.
    Somehow it still not working.

    • This reply was modified 2 years, 10 months ago by TC.K.
    Plugin Support Dani F. a11n

    (@danielinhou)

    Hi again,

    OK, I just want to make sure that I am understanding this perfectly. Can you confirm that both the FROM email added at ‘MailPoet > Settings > Basic’, and ‘WooCommerce > Settings > Email’ have been added to your MailPoet account as authorized addresses as explained here?

    https://kb.mailpoet.com/article/266-how-to-add-an-authorized-email-address-as-the-from-address

    Thanks!

    Hi there @wp_dummy,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
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