“Invalid Data Feeds” Message Appearing

Hi @tslisx10,

Thanks for writing in with your question! It sounds like the setup should have finished okay, yet when Facebook has tried to retrieve the feed file in order to sync your products, it has failed. We have sometimes seen this when there are security rules preventing incoming connections from Facebook, as it tries to retrieve this file once per hour. We also used to see this error when the merchant was running SG Optimizer, but their support team have since resolved this issue in the later versions.

To check if this is the root cause of the issue, we can try to download the same file Facebook would try and retrieve. To find the unique URL for the feed file, you’ll need to log in to?Catalog Manager. Select the current catalog that is in use for the?WooCommerce plugin. Then click?Product Data Sources?from the left-hand side, select the “Data Feed” from the list for?WooCommerce,?and finally click the?Settings?tab to open the details for the feed sync.

The unique URL will be displayed on this screen and should allow you to right-click and select “Copy Link Address“.

Could you let me know when you have a moment to pass this on, or if you’d prefer to share this privately, please could you raise a support request via our support form?

Cheers!

Simon.

Hey @tslisx10,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Tamara ??

Hi there,

I am having this issue too for a feed.

“Fetching this feed from HTTP server failed. This might be due to an internal server error or misconfiguration. Please ask your feed provider to check their server logs for more information.”

Not sure why, the client does have a large amount of products on their website but never had this issue with any other catalogues.

See link :https://l.facebook.com/l.php?u=https%3A%2F%2Fwww.sarikhobbies.com%2F%3Fwc-api%3Dwc_facebook_get_feed_data%26secret%3D206d66f37b7300c799eb4b6863fb31ea%26fbclid%3DIwAR2P4YGv6diPP5R0tS2d9MpdQQW0te4sKmqYgSZHJ-YVi5IeUeSA9SlikTY&h=AT2QBnyDrAt5ONxDT2S9AjlP-WF1vsVLC-kJj6JSrBejEsgdSDPswrQ8TgCfYF5fP0ObYJVhH4ZOvwLvJUhAuzY6m5YU9dxE_BAEQiYAclVsfdgyAG2WmWT87QA7Y7XnOUH9OlnL

Hi @samcaznettl,

Thanks for reaching out about the plugin. I’m sorry to hear that you are experiencing an issue as well. Since you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic? We’ll be more than happy to help there ??

Thanks,
Marcus