Invalid EAN

Hi there,

Thank you for reaching out.

After reviewing the provided screenshot, it appears that the EAN code “9031101” is not a valid EAN-13 or EAN-8.

EAN-13 should consist of 13 digits, while EAN-8 should have 8 digits. The code you provided has only 7 digits, which is causing the system to flag it as an “Invalid EAN.”

To resolve this issue, please ensure that the EAN codes you are trying to upload meet the standard EAN-13 or EAN-8 format.

Kind regards.

Thank you for your answer Moshtafizur

Well, still the issue continues, check it out: https://prnt.sc/iImGntYHVetp – we have tried with 13 characters, and 8.. and it stills shows the INVALID CODE message, what could be happening in your opinion?

any idea why half of the products would have good EAN #’s and the second half have only 3 digits and are red?

Hi @whooo,

Sorry for such a late reply.

The “1231231231231” is not a valid EAN for the following reasons:

1. Invalid Country Code: The first two or three digits of an EAN represent the country code. While “123” could potentially be a valid country code, it is not assigned to any country in the official EAN registry.
2. Check Digit Mismatch: Even if we assume “123” is a valid country code, the remaining digits (12312312312) do not produce a correct check digit according to the EAN-13 calculation algorithm. Therefore, the number is not a valid EAN-13.

I would suggest you run our “Tools > Generate EAN for all products” tool. It will generate random but valid EANs for your products.

Kind regards.

Hi @mfghost,

In such a case, I would suggest you delete EANs by our “Tools > Order Tools > Delete” tool. Then?run the “Tools > Generate EAN for all products” tool again.

Please give it a try. Let me know if you have any questions.

i mean by 3 digits it’s just “256” in red. Most of the products have a number now but about 10 or 12 just have the 3 digit 4ed number. I’ve uninstalled, reinstalled, cleared the cache, purged everything, used the tools in the plugging but the same products just won’t have a number that works.

Hi @mfghost,

It looks like your issue might need its own thread. Could you please start a new discussion by clicking on the “New Topic” or “Create Thread” button? This way, we can focus on your problem and provide a solution more effectively.

Thanks for your cooperation, and we’ll be happy to assist you in your new thread.

Best,
Moshtafizur

yeah I already did 3 days ago but can’t figure out what’s wrong. https://www.ads-software.com/support/topic/only-creates-ean-for-first-product-in-store/

yeah I already did 3 days ago but can’t figure out what’s wrong. https://www.ads-software.com/support/topic/only-creates-ean-for-first-product-in-store/

only different now is some items have EAC, the other half are 3 digit red numbers.

Hi @mfghost,

I have responded you there. Please have a look.

Kind regards,
Moshtafizur

thanks

Hi there,

I hope you are well and safe.

We haven’t received any reply regarding the issue. So, we are going to mark the ticket as “Resolved”. But if you have any questions, then please let us know.

Kind regards,
Moshtafizur