Invalid form response

Hi @avidsnk,

I hope you are doing well today!

Please share an export of the form with us and the link of the form page, so that we can check further.

You can find more info on how to export the form here : https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

After exporting, please share the code using a services such as https://pastebin.com or https://justpaste.it/ which is free to use.

Please always make sure to use such service to share the code and don’t post the code here directly as it will most likely be unusable.

Kind regards,
Zafer

Hi @wpmudevsupport15

thanks for the reply, I put the link of the code

https://justpaste.it/cul8n

Kind regards,

Andrea

HI @avidsnk,

Thanks for sharing the form export, I tested the export on my test site but wasn’t able to replicate any such error message as shared in your screenshot.

The form always gets submitted. Are there any steps to replicate the issue?

Possible to share the page URL where you have the form so that we can check and see how it behaves during submission?

Looking forward to your response.

Best Regards,

Nithin

Hi @wpmudevsupport11

sure I’ll put the url of the site here https://ilgiardinodiaurora.it/cosa-facciamo/una-voce-amica/, I don’t want you to get an error because the whole thing is also linked to a google sheet that update

Kind regards,

Andrea

Hi @avidsnk,

I’m afraid, the mentioned URL is throwing a 404 error, am I missing out on anything?

Just to be sure, do you mean the form also has Google Sheets integrated? If yes, could you please check whether you are able to replicate the same issue if you duplicate the form and test with the copy of the form without Google Sheets integration?

Looking forward to your response.

Kind Regards,

Nithin

Hi @wpmudevsupport11

for the page I check because until aieri it was working, the problem is that on all the forms I have on this site with forminator they all give me the same error and all are linked to a google sheet

Kind regards,

Andrea

Hi @@wpmudevsupport11

I created a new form which is called test 2 by cloning the old one, the page I had linked to you was blacked out and I was not notified, I will link you the test page

https://ilgiardinodiaurora.it/prova-2/

ty

Kind regards,

Andrea

Hi @avidsnk,

I was able to replicate the issue with the page URL that you provided.

Kindly confirm if this form was integrated with Google Sheets. If it was, could you please try removing the Google Sheets integration and check if that resolves the issue?

Can you please try a complete conflict test to make sure no other plugin or theme is conflicting and causing the issue? I hope the following flowchart comes in handy: https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

Please let us know the results so that we can help you further.

Kind Regards,
Nebu John

hi @wpmudevsupport14,

I tried to remove the google sheets but it keeps giving the same error, I did a check from the link you sent me but everything seems ok, the strange thing is that when I was doing the site on the test domain it was working without error then migrating it to the actual domain it started giving this problem

Kind regards,

Andrea

Hi @avidsnk

the strange thing is that when I was doing the site on the test domain it was working without error then migrating it to the actual domain it started giving this problem

Are there any differences when compared with the test and actual domain? ie in terms of plugins, settings etc

Since we aren’t able to replicate the issue on our side, the issue might be more specific to the website. However, it’s tough to say what exactly is causing the issue as I’m not able to find out any console errors or anything specific that would point when checked on your website.

Is the test and the actual domain hosted in the same server? If yes, does it have cache enabled on the hosting side? Maybe you could give a quick test to see how it behaves when the cache is temporarily disabled in the actual domain?

You could also try enabling the “Prevent page caching on form pages” option in the form under the “Behavior” Tab > Rendering in the form and see if that works or not too..

Possible to also share the form export of the new form you have shared on the following page too:

https://ilgiardinodiaurora.it/prova-2/

So that we could also test the above form in our side?

Looking forward to your response.

Kind Regards,

Nithin

Hi @avidsnk,

We haven’t heard from you in a while, we will go ahead and mark this thread as resolved. If you have any additional questions or require further help, please let us know!

Kind regards,
Zafer

Hi @wpmudevsupport15,

Sorry for the delay in responding but I was running the tests as requested,there is no difference from the test site and the actual one only the domain name changes,I will bring you the ti test form used https://justpaste.it/b2k4l
for the cache i tried but it always gives error

Hi @avidsnk,

Hope this message finds you well.

After performing a test I was not able to reproduce the issue on my end either, the form is connected to Google Sheets?

Let us know.

Kind regards,
Laura

hi,
after several attempts I managed to remove the error, thanks for the support

Kind regards,

Andrea