Invalid image or unsupported image format

  • Resolved mngivechi

    (@mngivechi)


    7 years, 4 months ago

    every picture i upload try to optimizing but cant and say
    Error: There was an error and your request was not processed. (Invalid image or unsupported image format.) Retry

    my picture format is jpeg and also try png and i got error

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author ShortPixel

    (@shortpixel)

    Hi,
    thanks for your message, I’m sorry to hear about this issue.

    Usually this error is returned when the actual image isn’t accessible to our server due to some security restrictions/plugins.

    Could you please send me the URL of your site so we can investigate this and figure out what is going on?

    Thanks,
    Alex

    Thread Starter mngivechi

    (@mngivechi)

    hi alex
    thank for supporting
    this is my website address :
    https://raasaloole.com/

    thank MNG

    Plugin Author ShortPixel

    (@shortpixel)

    Hi,
    thanks for the details, I investigated and the reason for this issue seems to be related to some security/hotlinking plugin you may have activated on your site.
    I see that while some images are accessible to our optimization servers (e.g. https://raasaloole.com/wp-content/uploads/2017/11/????-????-????-?-????????.jpg) others aren’t (e.g. https://raasaloole.com/wp-content/uploads/2017/11/????-????-????-?-????????-1024×356.jpg)
    Could you please check this and see if you can find any setting that may cause such a behavior?

    Also feel free to contact us directly to investigate this more closely.

    Thank you,
    Alex

    I just updated and now I am getting this error also.

    “There was an error and your request was not processed. (Invalid image or unsupported image format.)”

    Thread Starter mngivechi

    (@mngivechi)

    hi alex
    i disable all plugin and upload new picture and i getting error again
    why this problem happen for some picture and can optimize for other picture ?
    i check the picture different and i don’t get it

    Plugin Author ShortPixel

    (@shortpixel)

    Hi,
    could you please contact us directly here with some examples so we can investigate this more closely?
    Also providing us with temporary access to your site could help us figuring out faster what is going on.

    Thanks,
    Alex

    Thread Starter mngivechi

    (@mngivechi)

    hey alex
    problem solved!
    I found out the problem was caused from wrong code in my htaccess file and when i removed them every thing worked.
    thanks for your support.

    Plugin Author ShortPixel

    (@shortpixel)

    Great, thanks for the follow-up, good to hear it worked fine! ??

Viewing 8 replies - 1 through 8 (of 8 total)
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