Invalid Item Price

  • Resolved lcameron

    (@lcameron)


    7 years, 6 months ago

    We have installed Stripe to use for variable amounts, but are getting an error “Invalid Item Price” on our confirmation page when processing. Codes on the pages are;

    Payment Page: [accept_stripe_payment name=”Payment” price=”” button_text=”Pay Now”]
    Confirmation Page: [accept_stripe_payment_checkout]

    We are still only testing and have no SSL in place yet incase that is the issue.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, you have not added a price to the shortcode. Enter a value, for example price=”20.00″.

    [accept_stripe_payment name=”Payment” price=”” button_text=”Pay Now”]

    Regards

    Thread Starter lcameron

    (@lcameron)

    No because we are after a variable amount where the user enters their own amount? The amount entered in the box, then transfers correctly to the popup payment page?

    I am being driven mad by receiving every message is this thread even though I am not subscribed and I have turned off all notifications. Can anyone tell me how I can stop this happening – It seems I can not even delete my profile!

    Plugin Support mbrsolution

    (@mbrsolution)

    @lcameron, please read the following documentation. This should help you with your issue.

    Thank you

    Thread Starter lcameron

    (@lcameron)

    I have tried amending using the code as indicated on the page

    [accept_stripe_payment name=”Test donation for a good cause” button_text=”Donate Now”]

    But now I receive an error as soon as I hit “Donate Now” … “Please try your request again or check status.stripe.com for more information. If the problem persists, contact us at [email protected].”

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, you might have an issue with your Stripe account. Please contact their support about this issue.

    Let us know what they say.

    Regards

    Thread Starter lcameron

    (@lcameron)

    Hi, I tried testing again today and the error is now showing as “System was not able to complete the payment.Stripe no longer supports API requests made with TLS 1.0. Please initiate HTTPS connections with TLS 1.2 or later. You can learn more about this at https://stripe.com/blog/upgrading-tls.” Is this because our SSL isn’t installed yet?

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, in regards to your question please read the following thread.

    Thank you

    Plugin Author mra13

    (@mra13)

    The TLS issue has nothing to do with this plugin. That one is on your hosting provider. So please make sure to contact your hosting provider and ask them if your server is using the outdated TLS 1.0. If they are, then request them to move your site to an updated server.

    You shouldn’t see any issue after that.

    • This reply was modified 7 years, 6 months ago by mra13.
Viewing 9 replies - 1 through 9 (of 9 total)
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