Hi @cukup123, I’m sorry to hear you’re seeing this issue. We are investigating this here on GitHub.
So far, this is the information we’ve heard back from Facebook on the issue:
“?… this problem seems to affect only ip_address and user_agent parameters for two specific events. As we’re not seeing this issue widespread across the platform and this problem is affecting only a small amount of events from this Pixel, the problem may be due to users having ad-ons to their browser to avoid submitting information to websites. I recommend reviewing Pixel Settings and the code on the website itself to check for any issue. If there are no issues in the parameters requested on the website and the code is correct, please run a test using the test event tool. The admins may go ahead and click Mark as Resolved to see if the issue persists.”
Please try the following troubleshooting steps:
– check your pixel is connected
– test using an incognito or private browser window with no browser extensions – its likely related to browser extensions blocking user agent and IP address
– enable debug logging (under Marketing > Facebook) and see if you are getting any errors with more information.
