Invalid order #

  • Resolved perties

    (@perties)


    2 years, 6 months ago

    When I import a csv file I get error:
    line 2 : Invalid order number
    I pretty sure that the order number is correct

    "Order number","Tracking number","Courier (optional)","Date shipped (optional)","Mark order as Completed (optional)"
"'#12384","'06525610648267","'DPD","'2022/03/03",
Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello there,

    Parcel Panel Support team here!Thanks for your feedback.

    According to the sample order, it’s because there is a single quotation mark before the data you imported. They should be “#12384″,”06525610648267” instead of “‘#12384″,”‘06525610648267″. You need to remove the quotation mark so that the data can be imported.

    Kind regards

    Thread Starter perties

    (@perties)

    Yes, I thought so, but it is like that in your sample file. It worked without it. Thanks

    Hello there,

    Just an update, our technical team has updated our version. Please update your Parcel Panel plugin and the issue shall be resolved.

    If you need any further help, please feel free to contact us.

    Kind regards

    Thread Starter perties

    (@perties)

    Why is the # required in front of the order number? Exported data from our currier contains only numbers and to add # sign to the file is basically impossible.

    Hello there,

    It’s not necessary to add # in front of the order number. You can import the order number without #.

    Please kindly confirm it on your end.

    If you have any further problems or concerns, please let us know.

    Kind regards

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Invalid order #’ is closed to new replies.