Invalid Password

  • Resolved wilhud

    (@wilhud)


    2 years, 3 months ago

    I login to my site, enable the plugin, select Basic Authentication, choose Username/Password with Base64 Encoding and then I go to the final screen and enter my site’s username/password into the fields and it recognizes the username but it says invalid password. However, it’s the exact same password that I had just logged in with. Do you know why this would be happening?

    Thanks,
    Wil

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support abhiladdha07

    (@abhiladdha07)

    Hi @wilhud,

    Thanks for reaching out and well-explained scenario of the issue.

    To figure out the issue, can you please try the Basic Auth in the Postman app using the instructions given here?

    Also, if still, that does not work, then can you try the JWT authentication from the plugin instead?

    Let us know the updates here so we can help you further. Also, if you want our technical engineer to set up a quick call/screen share session to help you try the above, then please drop an email to [email protected] and we will get back to you very shortly.

    Thanks,
    Team miniOrange

    • This reply was modified 2 years, 3 months ago by abhiladdha07.
    Thread Starter wilhud

    (@wilhud)

    Hello,

    Thanks for the quick reply!

    I tested in Postman and also in my terminal using curl and the same invalid password error is getting thrown. Is it possible that the special characters in the password are causing an issue? It has both an exclamation ! and a percent sign % included in the password. I was going to try maybe changing the password to not include those characters to see if that changes anything.

    Thanks,
    Wil

    Thread Starter wilhud

    (@wilhud)

    That appears to have been the issue. Removing the percent sign % from the password made it so that the curl request went through successfully on all platforms. I will just make sure not to use a percent sign in the password.

    Thanks,
    Wil

    Plugin Support abhiladdha07

    (@abhiladdha07)

    Hi @wilhud,

    Thanks for your update and we are glad that you are now able to use our plugin successfully:)

    Also, though we have handled the special characters in the plugin for the user’s password still we will have a look and add the support of ! and % characters in the upcoming releases.

    Please feel free to raise a ticket at [email protected] and let us know your complete use case and the feature requirements so our technical team can help and guide you better.

    Thanks,
    Team miniOrange

    • This reply was modified 2 years, 3 months ago by abhiladdha07.
Viewing 4 replies - 1 through 4 (of 4 total)
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