Invalid payment method
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good morning,
I have set up woopayments. Credit/debit card works properly but Apple pay does not. The Purchase does not elaborate successfully and the screen shows the message “Invalid payment method”. Could I get any suggestions please?
Thank you,
D
- This topic was modified 9 months, 3 weeks ago by dumman999.
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Here below my report:
` WordPress Environment WordPress address (URL): Site address (URL): WC Version: 8.5.2 REST API Version: ? 8.5.2 WC Blocks Version: ? 11.8.0-dev Action Scheduler Version: ? 3.7.1 Log Directory Writable: ? WP Version: 6.4.3 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ? Language: it_IT External object cache: – Server Environment Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 8.2.1 OpenSSL/3.1.1 SUHOSIN Installed: – MySQL Version: 5.7.44-48-log Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database WC Database Version: 8.5.2 WC Database Prefix: wpvj_ Dimensione totale database: 560.65MB Dimensione dati database: 340.67MB Dimensione indice database: 219.98MB wpvj_woocommerce_sessions: Dati: 4.02MB + indice: 0.08MB + motore InnoDB wpvj_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpvj_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpvj_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB wpvj_woocommerce_order_items: Dati: 0.44MB + indice: 0.13MB + motore InnoDB wpvj_woocommerce_order_itemmeta: Dati: 3.52MB + indice: 3.03MB + motore InnoDB wpvj_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB wpvj_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpvj_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpvj_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpvj_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpvj_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpvj_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpvj_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpstg0_acfw_store_credits: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpstg0_actionscheduler_actions: Dati: 2.52MB + indice: 2.83MB + motore InnoDB wpstg0_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpstg0_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpstg0_actionscheduler_logs: Dati: 1.52MB + indice: 1.83MB + motore InnoDB wpstg0_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpstg0_comments: Dati: 5.52MB + indice: 6.02MB + motore InnoDB wpstg0_jetpack_sync_queue: Dati: 0.02MB + indice: 0.06MB + motore InnoDB wpstg0_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpstg0_loginizer_logs: Dati: 0.00MB + 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Dati: 1.52MB + indice: 0.52MB + motore InnoDB wpstg0_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpstg0_wc_orders: Dati: 0.02MB + indice: 0.11MB + motore InnoDB wpstg0_wc_orders_meta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpstg0_wc_order_addresses: Dati: 0.02MB + indice: 0.06MB + motore InnoDB wpstg0_wc_order_coupon_lookup: Dati: 0.14MB + indice: 0.19MB + motore InnoDB wpstg0_wc_order_operational_data: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpstg0_wc_order_product_lookup: Dati: 3.52MB + indice: 5.00MB + motore InnoDB wpstg0_wc_order_stats: Dati: 1.52MB + indice: 0.89MB + motore InnoDB wpstg0_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpstg0_wc_product_attributes_lookup: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpstg0_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpstg0_wc_product_meta_lookup: Dati: 0.23MB + indice: 0.52MB + motore InnoDB wpstg0_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpstg0_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpstg0_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpstg0_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpstg0_wdr_order_discounts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpstg0_wdr_order_item_discounts: Dati: 0.02MB + indice: 0.05MB + motore InnoDB wpstg0_wdr_rules: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpstg0_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpstg0_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpstg0_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB wpstg0_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpstg0_woocommerce_order_itemmeta: Dati: 35.55MB + indice: 20.03MB + motore InnoDB wpstg0_woocommerce_order_items: Dati: 2.52MB + indice: 1.52MB + motore InnoDB wpstg0_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpstg0_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpstg0_woocommerce_sessions: Dati: 8.52MB + indice: 0.05MB + motore InnoDB wpstg0_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpstg0_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpstg0_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpstg0_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB wpstg0_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpstg0_wpmm_subscribers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpstg0_wpstg_queue: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpstg0_wt_abandonment_coupon: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpstg0_wt_sc_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpstg0_yith_wcwl: Dati: 0.30MB + indice: 0.16MB + motore InnoDB wpstg0_yith_wcwl_lists: Dati: 0.13MB + indice: 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indice: 0.02MB + motore InnoDB wpstg2_loginizer_logs: Dati: 0.00MB + indice: 0.01MB + motore MyISAM wpstg2_mystickymenu_contact_lists: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpstg2_options: Dati: 6.22MB + indice: 1.69MB + motore InnoDB wpstg2_postmeta: Dati: 43.58MB + indice: 39.14MB + motore InnoDB wpstg2_posts: Dati: 5.52MB + indice: 3.81MB + motore InnoDB wpstg2_social_users: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpstg2_termmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpstg2_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpstg2_term_relationships: Dati: 0.28MB + indice: 0.23MB + motore InnoDB wpstg2_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpstg2_usermeta: Dati: 0.08MB + indice: 0.03MB + motore InnoDB wpstg2_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB wpstg2_wc_admin_notes: Dati: 0.13MB + indice: 0.00MB + motore InnoDB wpstg2_wc_admin_note_actions: Dati: 0.08MB + indice: 0.02MB + motore InnoDB wpstg2_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wpstg2_wc_customer_lookup: Dati: 1.52MB + indice: 0.44MB + motore InnoDB wpstg2_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpstg2_wc_orders: Dati: 0.02MB + indice: 0.11MB + motore InnoDB wpstg2_wc_orders_meta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpstg2_wc_order_addresses: Dati: 0.02MB + indice: 0.06MB + motore InnoDB wpstg2_wc_order_coupon_lookup: Dati: 0.13MB + indice: 0.16MB + motore InnoDB wpstg2_wc_order_operational_data: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpstg2_wc_order_product_lookup: Dati: 2.52MB + indice: 3.89MB + motore InnoDB wpstg2_wc_order_stats: Dati: 1.52MB + indice: 0.81MB + motore InnoDB wpstg2_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wpstg2_wc_product_attributes_lookup: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpstg2_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wpstg2_wc_product_meta_lookup: Dati: 0.22MB + indice: 0.50MB + 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Hide errors from visitors: ? Active Plugins (22) Contact Form 7: di Takayuki Miyoshi – 5.8.6 Cookie Notice & Compliance for GDPR / CCPA: di Hu-manity.co – 2.4.13 Joinchat: di Creame – 5.0.16 Homepage Control: di WooThemes – 2.0.3 Jetpack: di Automattic – 13.0 Loginizer: di Softaculous – 1.8.3 myStickymenu: di Premio – 2.6.7 Nextend Social Login: di Nextendweb – 3.1.11 Speed Optimizer: di SiteGround – 7.4.6 Sold Out Badge for WooCommerce: di Charlie Etienne – 4.4.0 Storefront Header Picker: di Wooassist – 1.0.2 Under Construction: di WebFactory Ltd – 3.98 WooCommerce Checkout Manager: di QuadLayers – 7.4.3 WooCommerce Google Analytics Integration: di WooCommerce – 1.8.14 WooCommerce Multilingual & Multicurrency: di OnTheGoSystems – 5.3.3.1 WooPayments: di Automattic – 7.1.0 WooCommerce: di Automattic – 8.5.2 Yoast SEO: di Team Yoast – 22.0 LightStart - Maintenance Mode, Coming Soon and Landing Page Builder: di Themeisle – 2.6.9 WP STAGING WordPress Backup Plugin - Backup Duplicator & Migration: di WP-STAGING WPStagingBackup – 3.3.3 Smart Coupons for WooCommerce Pro: di WebToffee – 2.2.0 YITH WooCommerce Wishlist: di YITH – 3.29.0 Inactive Plugins (0) Must Use Plugins (1) WP STAGING Optimizer: di WP STAGING – 1.5.5 Settings API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: ? Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #5 - /shop/ Carrello: #21654 - /cart/ Pagamento: #21653 - /checkout/ Il mio account: #21652 - /my-account/ Termini e condizioni: ? La pagina non è impostata Theme Name: Flatsome Child Version: 3.0 Author URL: Child Theme: ? Parent Theme Name: Flatsome Parent Theme Version: 3.18.3 Parent Theme Author URL: https://uxthemes.com WooCommerce Support: ? Templates Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/cart/mini-cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/order-received.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/rating.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php WooPayments Version: 7.1.0 Connected to WPCOM: Yes WPCOM Blog ID: 227512961 Account ID: acct_1OiCWoCGUcns3350 Payment Gateway: Enabled Test Mode: Disabled Enabled APMs: card WooPay: Not eligible Apple Pay / Google Pay: Enabled (product,cart,checkout) Fraud Protection Level: advanced Enabled Fraud Filters: AVS Verification,Address Mismatch,International IP Address,IP Address Mismatch Multi-currency: Enabled Public Key Encryption: Enabled Auth and Capture: Enabled Documents: Enabled Logging: Enabled Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-linked settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2024-02-11 12:54:44 +01:00 Options: ? Notes: 201 Onboarding: completed Action Scheduler Operazione annullata: 3 Oldest: 2024-02-10 10:04:50 +0000 Newest: 2024-02-10 12:12:43 +0000 Completato: 2.781 Oldest: 2024-01-10 13:04:29 +0000 Newest: 2024-02-10 12:57:49 +0000 Operazione non riuscita: 734 Oldest: 2020-04-02 10:04:54 +0000 Newest: 2023-12-05 22:28:44 +0000 In attesa: 1 Oldest: 2024-02-11 09:33:25 +0000 Newest: 2024-02-11 09:33:25 +0000 Status report information Generated at: 2024-02-10 13:59:53 +01:00 `
Hey there, @dumman999! Thanks for contacting us. I’m happy to help you.
Can you please run a conflict test to see if another plugin or the theme is causing the issue?
To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.
If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.
— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.
— Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.
— It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.
You can find more about this in this guide.
Please let us know about your findings.
Looking forward to your reply.
Have a wonderful day!
Hi, thank you for your reply,
I have found an incompatibility issue between the apple pay/google pay option and the the plugin?Checkout manager by Quadlayers. Now I have temporarily disabled the plugin Check out manager but, in return, the customer is not able to fill the fiscal code in anymore.
I have also opened another thread in the specific plugin section.
Thanks for support,
D.
Hey, @dumman999!
I’m glad you were able to find the cause of the issue.
Thanks for letting us know and for already contacting the third-party plugin support. They should be able to to assist you further with this.
I’ll close this ticket now, okay?
Please let us know if there’s anything else we can do to help or if you have any questions.
Have a wonderful day!
- The topic ‘Invalid payment method’ is closed to new replies.