“Invalid Payment Methods” error when try to deleted saved card

Hi there,

Sorry to hear about this.

To better understand the issue, may I ask was the card used in the past to purchase items on the site? Is the Stripe Payment Gateway plugin still active on your site?

Let us know.

Do you Card details ? ITs all client not able to delete their cards. They can add it but can’t able to delete cards.

And yes plugin is still active there

Hi, thanks for responding.

To take a better look, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Thanks.

.

• This reply was modified 3 years, 1 month ago by Joao D - a11n.

Here is my system report

### WordPress Environment ###

WordPress address (URL): https://thehuntr.com
Site address (URL): https://thehuntr.com
WC Version: 6.1.1
REST API Version: ? 6.1.1
WC Blocks Version: ? 6.5.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.0.3
Log Directory Writable: ?
WP Version: ? 5.8.3 - There is a newer version of WordPress available (5.9)
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: –
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: nginx/1.18.0
PHP Version: 7.4.3
PHP Post Max Size: 1,000 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 8.0.27-0ubuntu0.20.04.1
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.1.1
WC Database Prefix: wp_
Total Database Size: 853.19MB
Database Data Size: 723.29MB
Database Index Size: 129.90MB
wp_woocommerce_sessions: Data: 33.52MB + Index: 0.13MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.39MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_WP_SEO_404_links: Data: 1.07MB + Index: 0.54MB + Engine MyISAM
wp_WP_SEO_Cache: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_WP_SEO_Redirection: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_WP_SEO_Redirection_LOG: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 1.48MB + Index: 0.88MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 1.48MB + Index: 0.34MB + Engine InnoDB
wp_as3cf_items: Data: 0.16MB + Index: 0.17MB + Engine InnoDB
wp_bv_activities_store: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
wp_bwf_action_claim: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bwf_actions: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_bwf_contact: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_bwf_contact_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwf_wc_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwfan_abandonedcarts: Data: 0.52MB + Index: 0.09MB + Engine InnoDB
wp_bwfan_automationmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwfan_automations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwfan_contact_automations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwfan_logmeta: Data: 0.23MB + Index: 0.03MB + Engine InnoDB
wp_bwfan_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_bwfan_message_unsubscribe: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_bwfan_syncrecords: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_bwfan_task_claim: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bwfan_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwfan_tasks: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_check_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 1.52MB + Index: 0.50MB + Engine InnoDB
wp_crf_entries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_crf_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_crf_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_crf_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_crf_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_eum_logs: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_ewwwio_images: Data: 24.55MB + Index: 14.08MB + Engine InnoDB
wp_ewwwio_queue: Data: 1.52MB + Index: 0.52MB + Engine InnoDB
wp_gd_mylist: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mcloud_post_map: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_mcloud_task: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mcloud_task_data: Data: 0.28MB + Index: 0.00MB + Engine InnoDB
wp_mcloud_task_schedule: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mcloud_task_token: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_memberful_mapping: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_section_storage: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_smartslider3_sliders: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_smartslider3_slides: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wp_nf3_action_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_chunks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_field_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_nf3_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_form_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_nf3_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_object_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_objects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 17.27MB + Index: 3.19MB + Engine InnoDB
wp_pmxe_exports: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_pmxe_google_cats: Data: 0.26MB + Index: 0.05MB + Engine MyISAM
wp_pmxe_posts: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_pmxe_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_popularpostsdata: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_popularpostssummary: Data: 1.52MB + Index: 1.03MB + Engine InnoDB
wp_popularpoststransients: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 312.72MB + Index: 8.03MB + Engine InnoDB
wp_posts: Data: 12.52MB + Index: 1.56MB + Engine InnoDB
wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_analytics_objects: Data: 0.13MB + Index: 0.05MB + Engine InnoDB
wp_rank_math_internal_links: Data: 1.52MB + Index: 0.19MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rcp_customers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rcp_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rcp_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_rcp_membership_counts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rcp_membershipmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_rcp_memberships: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_rcp_payment_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_rcp_payments: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_rcp_queue: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_rcp_subscription_level_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_restrict_content_pro: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_shopmagic_automation_outcome: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_shopmagic_automation_outcome_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_shopmagic_guest: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_shopmagic_guest_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_shopmagic_optin_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_term_relationships: Data: 1.52MB + Index: 0.41MB + Engine InnoDB
wp_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_usermeta: Data: 1.52MB + Index: 0.42MB + Engine InnoDB
wp_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcs_payment_retries: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wfacp_stats: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfblockediplog: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfco_connectormeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfco_connectors: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfco_report_views: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 59.61MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 1.52MB + Index: 0.22MB + Engine InnoDB
wp_wfhoover: Data: 119.63MB + Index: 6.52MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 29.55MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 1.52MB + Index: 0.47MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wp_phpmyadmin_extension__errors_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.28MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_emails_log: Data: 0.14MB + Index: 0.03MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
wp_wsal_metadata: Data: 77.59MB + Index: 80.27MB + Engine InnoDB
wp_wsal_occurrences: Data: 4.52MB + Index: 6.03MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf: 3
acf-field: 6
acf-field-group: 1
ae_global_templates: 1
amn_wpforms-lite: 1
attachment: 11695
condition_group: 1
custom_css: 3
custom-css-js: 1
elementor_font: 1
elementor_library: 20
groovy_menu_preset: 1
logosliderwp: 5
mc4wp-form: 2
mt_pp: 50
nav_menu_item: 86
oembed_cache: 370
page: 41
post: 562
product: 2
restriction: 1
revision: 49
seedprod: 1
shop_order: 393
shop_order_refund: 1
shop_subscription: 194
shopmagic_automation: 2
wc_membership_plan: 4
wc_order_email: 1
wc_order_status: 8
wc_user_membership: 209
wfacp_checkout: 3
woo_mb_template: 14
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (51) ###

Content Restriction: by Mehedi Hasan – 1.0
Advanced Custom Fields: by Delicious Brains – 5.11.4
Akismet Anti-Spam: by Automattic – 4.2.2
All-in-One WP Migration: by ServMask – 7.53
BAW Login/Logout menu: by Juliobox – 1.3.3
WordPress Backup & Security Plugin - BlogVault: by Backup by BlogVault – 4.72
Check Conflicts: by ioannup – 1.1.4
Code Snippets: by Code Snippets Pro – 2.14.3
Creative Mail by Constant Contact: by Constant Contact – 1.4.9
Disable Admin Notices Individually: by Creative Motion  – 1.2.8
Elementor Pro: by Elementor.com – 3.5.2
Elementor: by Elementor.com – 3.5.4
EWWW Image Optimizer: by Exactly WWW – 6.4.0
Facebook for WooCommerce: by Facebook – 2.6.9
Freesoul Deactivate Plugins: by Jose Mortellaro – 1.8.9.0.3
Kirki Customizer Framework: by David Vongries – 3.1.9
Mailchimp for WooCommerce: by Mailchimp – 2.5.4
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
User Profile Picture: by Cozmoslabs – 2.6.0
My Favorites: by Takashi Matsuyama – 1.4.0
Nav Menu Roles: by Kathy Darling – 2.0.1
No Right Click Images Plugin: by Keith P. Graham – 3.6
Nomady Core: by minimaldog – 1.0.1
Quick Page/Post Redirect Plugin: by anadnet – 5.2.2
Redirection: by John Godley – 5.2.2
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Rank Math SEO: by Rank Math – 1.0.81
ShopMagic for WooCommerce: by WP Desk – 2.35.1
SVG Support: by Benbodhi – 2.3.21
Category Order and Taxonomy Terms Order: by Nsp-Code – 1.5.9
TinyPNG - JPEG, PNG & WebP image compression: by TinyPNG – 3.3
User Role Editor: by Vladimir Garagulya – 4.61.1
User Switching: by John Blackbourn & contributors – 1.5.8
Visibility Logic for Elementor: by StaxWP – 2.2.3
WP Content Copy Protection & No Right Click (premium): by wp-buy – 10.3
Thank You Page Customizer for WooCommerce: by VillaTheme – 1.0.6
WooCommerce Stripe Gateway: by WooCommerce – 6.1.0
WooCommerce Memberships: by SkyVerge – 1.22.9
WooCommerce Order Status Manager: by SkyVerge – 1.13.2 (update to version 1.13.3 is available)
WooCommerce PayPal Payments: by WooCommerce – 1.6.4
WooCommerce Subscriptions: by WooCommerce – 4.0.1
WooCommerce: by Automattic – 6.1.1
WooCommerce Email Customizer with Drag and Drop Email Builder: by Flycart Technologies LLP – 1.5.16
AeroCheckout: Custom WooCommerce Checkout Pages: by WooFunnels – 2.2.2
WordPress Popular Posts: by Hector Cabrera – 5.5.1
WP Downgrade | Specific Core Version: by Reisetiger – 1.2.2
WP Fastest Cache: by Emre Vona – 0.9.7
WP Mail SMTP Pro: by WPForms – 3.2.1
Autonami Marketing Automations For WordPress: by BuildWooFunnels – 2.0.8
WP phpMyAdmin: by Puvox.software – 5.1.1.05
WP Activity Log: by WP White Security – 4.3.4

### Inactive Plugins (8) ###

Easy Updates Manager: by Easy Updates Manager Team – 9.0.12
Jetpack: by Automattic – 10.5.1
Permalink Manager Pro: by Maciej Bis – 2.2.15
Qi Addons For Elementor: by Qode Interactive – 1.5.2
SS WooCommerce Myaccount Ajax Tabs: by SaurabhSharma – 2.3.0
WooCommerce Subscriptions - Delete Cancel Subscription Confirmation: by Prospress Inc. – 1.0
WPForms Lite: by WPForms – 1.7.2
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.4

### Must Use Plugins (2) ###

Elementor Safe Mode: by Elementor.com – 1.0.0
freesoul deactivate plugins [fdp]: by Jose Mortellaro – 1.8.9.0.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: AED (?.?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: simple (simple)
grouped (grouped)
variable (variable)
external (external)
subscription (subscription)
variable subscription (variable-subscription)
gift-card (gift-card)

Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
exclude-from-catalog (exclude-from-catalog)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #21363 - /shop/
Basket: #21364 - /basket/
Checkout: #21365 - /checkout/
My account: #21366 - /my-account/
Terms and conditions: #38318 - /terms-conditions/

### Theme ###

Name: Nomady Child
Version: 1.0.0
Author URL: https://themeforest.net/user/minimaldog/portfolio?ref=minimaldog
Child Theme: ?
Parent Theme Name: Nomady
Parent Theme Version: 1.1.5
Parent Theme Author URL: https://minimaldog.net
WooCommerce Support: ? Not declared

### Templates ###

Overrides: –

### Memberships ###

Restriction mode:: Redirect to page
Public content:: Posts: 18 itemsPages: 10 items
Excluded from discounts:: –
Membership plans:: 4
HUNTR VIP:: Members: 14Access method: Manual assignment onlyAccess length: Unlimited Subscription: No? The plan contains a rule to restrict all Posts to non-members? The plan contains a rule to restrict all Pages to non-members
Editor:: Members: 9Access method: Manual assignment onlyAccess length: Unlimited Subscription: No? The plan contains a rule to restrict all Posts to non-members
Yearly:: Members: 35Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: No? The plan contains a rule to restrict all Posts to non-members
Monthly:: Members: 151Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: No? The plan contains a rule to restrict all Posts to non-members

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://thehuntr.com
Subscription Statuses: wc-active: 180
wc-on-hold: 4
wc-cancelled: 10

WooCommerce Account Connected: ? Yes
Active Product Key: ? No
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: United Arab Emirates

### Subscriptions by Payment Gateway ###

Stripe: wc-active: 176
wc-cancelled: 10
wc-on-hold: 3

other: wc-active: 4
wc-on-hold: 1

### Payment Gateway Support ###

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

### WooCommerce PayPal Payments ###

Onboarded: –
Shop country code: AE
WooCommerce currency supported: –
PayPal card processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Action Scheduler ###

Canceled: 6
Oldest: 2021-12-31 17:32:44 +0400
Newest: 2022-01-04 23:29:15 +0400

Complete: 2,222
Oldest: 2021-12-28 09:48:33 +0400
Newest: 2022-01-27 16:18:25 +0400

Pending: 193
Oldest: 2022-01-27 16:39:49 +0400
Newest: 2023-01-24 18:36:50 +0400

### Status report information ###

Generated at: 2022-01-27 16:44:00 +04:00

I can provide you staging environment if you want

Hello there,

Thanks for sharing this information.

WP Version: ? 5.8.3 – There is a newer version of WordPress available (5.9)

The version of WordPress is not up to date, you will want to update it, then check again if this solves the issue.

To do not affect the production site you can test using a staging (Or clone) site. Many hosting companies offer this option, we recommend this plugin WP Staging for quickly spinning up a new test site.

Let us know how it goes.

No luck still

Hi @amanhstu,

This could be due to a theme or plugin conflict. By any chance do you have any saved cards on your staging site so that you can try to remove them?

Please follow the conflict testing guide, switch the theme to Storefront and disable all plugins except WooCommerce and WooCommerce Stripe Gateway:

https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Let us know how it goes.

Hi yes stagging site is just almost duplicate of live site.. so it has everything…

And I tried with default wordpress theme and only woo and woo stripe plugin.. nothing seems to be working

Hi again @amanhstu !

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

ok. Great.. I submitted a ticket there also

Also when you find the fix.. please share it here. so that other can be benefited with this

Great @amanhstu! Thank you for letting us know.

Since we’ll be following up via our ticketing system this thread will be closed but you can still share the solution here so anyone searching the same issue can benefit from it.

Please feel free to open a new topic if you have any other questions.

Have a nice day!

Hello,
I was wondering if this issue was solved, because I am in the same boat and would like to know how to resolve this.

• This reply was modified 2 years, 7 months ago by kbnikhil.