Invalid XML-response

  • Resolved devetterj

    (@devetterj)


    1 year, 6 months ago

    Hello,

    I receive an answer: “Invalid XML-response” during checkout. This happens after choosing a pick-up point, when you are normally redirected to the payment page. It only happens in this case. This does not happen when the user chooses home delivery or parcel lockers.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter devetterj

    (@devetterj)

    The problem is recent and appeared today. Everything was working fine before. There have been no changes to the site in the meantime.

    Plugin Author bpost_shipping

    (@bpost_shipping)

    Dear,

    In order to investigate it further, we have created a support ticket to our provider. May I ask you to follow-it up to [email protected] ?

    Your ticket ref is 9338

    Kind Regards
    eSolutions

    Thread Starter devetterj

    (@devetterj)

    Thanks, done

    Same problem here with a number of missed orders as a result.
    Pick up points are the problem (Invalid XML-response). Home delivery = no problem.

    Plugin Author bpost_shipping

    (@bpost_shipping)

    We would like to inform you that we’re currently experiencing technical issue with the geolocator system which might impact the availability of the pickup point services. You may experience some delays or service interruption. Our teams are investigating the issues with the highest priority. We’ll come back to you with updates as soon as possible.

    We apologize for any inconvenience this may cause.

    Best Regards,
    eSolutions team

    No news yet when the problem will be solved?

    Plugin Author bpost_shipping

    (@bpost_shipping)

    Dear,

    Could you please test it again ? We have now fixed all remaining points.

    Please revert back to [email protected] in case you experience any issue.

    Best Regards

    eSolutions

    Thread Starter devetterj

    (@devetterj)

    Hello,

    Everything works again. Thank you for your very good and quick support.

    Everything works fine for us as well. Thank you very much !

Viewing 9 replies - 1 through 9 (of 9 total)
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