“Invalid ZIP entered” error

That was supposed to say “kick the tires” in my first post. Anyhow, I’m using the Automattic Storefront theme but just to be sure the issue isn’t theme-related, I tried the twenty nineteen theme and the problem is still there.

Howdy!

I ran a test on your site and see what you’re saying.

Can you let me know the following:

* Where are your stores located?
* How do you have your shipping zones and methods currently setup? Can you provide some screenshots of those areas?

Are are links to 2 screenshots that hopefully give you the information you’re looking for.

https://oakhillhosting.net/wp-content/uploads/2019/01/shipping_zones_blooms.jpg

https://oakhillhosting.net/wp-content/uploads/2019/01/store_location_blooms.jpg

Howdy!

Thanks for that info!

I tried using Lambeau Field’s address (Green Bay, WI) and got the same error notice.

I can’t find any obvious causes from your System Status, so if you’re sure the shipping settings are setup properly (and from the screencast they look okay), this may be a theme or plugin conflict, and you can troubleshoot that by following the information here: https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

I would suggest trying to remove United States from here though, as Wisconsin should be sufficient:

https://cld.wthms.co/H0sB7T

Found the problem. I deactivated all the plugins, which I had done before but had left Jetpack active thinking that surely it can’t be Jetpack. Well what do you know, the problem is Jetpack. As soon as I deactivate Jetpack the problem goes away. It comes back when I activate and connect Jetpack. Just to be sure I repeated that process at least 3 times.

And just an FYI, with Jetpack active and connected, I activated the Twenty Nineteen theme, but the problem persists. Did that to eliminate that possibility of the combination of the Storefront theme and Jetpack being the problem.

And I also tried deactivating all the options in Jetpack, with it active and connected of course, and that didn’t help. Problem still persists.

So unfortunately I’ll have to run the site without Jetpack. I’m a little surprised that I’m the only person seeing this issue.

[ Please do not bump. ]

Not sure why this was set to resolved. I haven’t heard a thing from support for almost 3 weeks. Does this mean that the Jetpack update that was just released fixed the problem?

It’s your topic. If you think it’s not resolved then flag it “not resolved” in the right sidebar.

Thanks, just did that. I didn’t even know that was available. Never had a topic set to resolved before it was actually resolved.

I too believe am having the same problem as you.
Problem started appearing when I activated Jetpack for automated tax calculation.

If you try to go to the checkout endpoint in your browser, you will get

ZIP does not match the selected state.

There are some issues with the items in your cart (shown above). Please go back to the cart page and resolve these issues before checking out.

The “Invalid ZIP entered” error is on the cart.

This same issue that oakhillman, me and others have is described here as well: https://www.reddit.com/r/woocommerce/comments/9xppiv/error_between_cart_and_checkout_screen/

oakhillman, a possible sollution would be that you go into wp-admin => Shipping => Shipping Options => ” Enable the shipping calculator on the cart page ”
You can then correct the wrong zip code in the cart as you will have a shipping calc on the cart (https://itvolcano.com/screenshots/2019-02-07_11-59-34_4.png)

However, if you don’t like having this option enabled, you’re out of luck.
I have shipping hidden on cart so this doesn’t work for me.

Woocommerce, here is how to reproduce this:
1. DO NOT HAVE THIS ENABLED — wp-admin => Shipping => Shipping Options => ” Enable the shipping calculator on the cart page ”
2. Enter an invalid zip code on checkout
3. Exit checkout (I.E. look at a product or go back to cart)
4. You will never be able to get back to checkout in the current session

Note: this is even worse than it seems, because if you log in to your account and you have a bad zip code in your account it gets auto filled in the checkout.

Howdy!

Thanks for the specific steps to reproduce the error!

I tried reproducing this with the following versions of the plugins:

* WordPress version 5.0.3
* WooCommerce version 3.5.4 (database version at 3.5.4 as well).
* Jetpack version 7.0
* WooCommerce Services version 1.18.0
* Storefront version 2.4.3

However, I got a There are no shipping methods available. Please ensure that your address has been entered correctly, or contact us if you need any help. message at checkout, but was able to navigate to the cart page, product page, then back to cart/checkout without any issues. I couldn’t reproduce this on my end.

Are both of you updated to the most recent versions of the plugins and did you test with Storefront enabled (@oakhillman it looks like you’re already using Storefront)?

We’ve only seen this reported when it’s a conflict, and it isn’t a conflict with Jetpack and WooCommerce Services itself.

As I mentioned in an earlier reply, you can troubleshoot for theme/plugin conflicts by following the information here: https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

Please make sure that you switch to the Storefront theme, and only activate WooCommerce, WooCommerce Services, and Jetpack when testing, and be sure to use the latest versions of each.

Hello Zach,
I don’t mean to hijack oakhillman’s thread, will try to reproduce on a clean install with the latest versions of everything and will get back in a week or so, most probably on a separate thread.
Will follow this one as well though ??

So guess I’m not hijacking the thread after all, as I strongly believe oakhillman and the reddit user has the same issue.
I have installed a fresh WP & WC, storefront theme and have setup automated taxes.
Same result.
Please watch this youtube video, you will see what I mean – https://youtu.be/82deKVa5CpY

I’d rather not hack this via js by invisibly auto-filling, on cart page load a valid ZIP and have a proper fix for this. I don’t mind auto-filling via functions.php

@flo_sb Thanks for working on this. And yes, the video shows the problem I am having. Does the problem go away when you deactivate Jetpack?

oakhillman, yes it does.
Or if I recall well, if you deactivate automated shipping taxes calculation.
Or, if you ” Enable the shipping calculator on the cart page ” as described above and correct the zip code.

However, none of those options suits me, and I need a fix.
A workaround would be something like, in pseudocode, in functions.php

if( (is_cart() || is_checkout_first_page_load()) && is_wrong_zip_code() ) {
   set_zip_code_to('valid_zip');
}

However the proper sollution would be, in pseudocode

if((is_cart() || is_checkout_first_page_load()) && !shipping_calculator_on_cart_enabled() && invalid_zip_code_entered()){
  empty_entered_address();
}

P.S. I didn’t give the direct problematic fresh new test store link, but it is visible in the video. Either way, this is the link: https://46.101.185.20/product/test-product/
Either way

• This reply was modified 6 years ago by flo_sb.
• This reply was modified 6 years ago by flo_sb.