Invalide Shipping Provider

  • Resolved stendig

    (@stendig)


    3 years, 5 months ago

    Hi there,
    I am trying to update tracking numbers with a CSV import. The shipping provider used is TNT UK, which you support. However, whenever I upload I get the error “import failed due to invalid shipping provider”. I’ve tried different values: TNT, TNT UK, TNT (UK), and none have worked. Please can you advise how I can resolve this?
    Thanks
    Tom

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter stendig

    (@stendig)

    I thought it might help to create a video of the issue, and send you the CSV file that I’m using. Here’s a video of the issue:

    https://www.loom.com/share/b324e23a3d1943f4940a9ea3996e7b8e

    Here’s the CSV:
    https://we.tl/t-Bs00BUNowp

    Please note that in addition to the problems I’m having with the CSV upload, the search box on the shipping provider page is also not working for me.

    Thanks in advance for your help.

    Plugin Author Zorem

    (@zorem)

    Hi,

    We checked your CSV file and you put the Shipping provider in the tracking number column and tracking number in Shipping provider column. Try again with proper CSV format.

    Thanks,

    Thread Starter stendig

    (@stendig)

    Thank you. That was very stupid of me!

    What about the search field not working? Is this a general problem, or just on my installation?

Viewing 3 replies - 1 through 3 (of 3 total)
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