Inventory is causing problems at the checkout.

  • Resolved lesliedeanbrown

    (@lesliedeanbrown)


    2 years, 11 months ago

    Please load and reload the product page so that it displays correctly (that’s another issue I am trying to solve with my theme developer)

    I am testing my shop out.
    After adding things to the cart, I am getting a silly message stating:

    “Sorry, we do not have enough “van den hooven” in stock to fulfil your order (0 available). We apologise for any inconvenience caused.”

    And yet my stock of “van den hooven” is clearly 1.
    Happens with other items too.

    They are individual unique artworks therefore I set my stock to 1 in each case.
    (except for product Study2 and abstract which are sold out)

    I unchecked the following “Sold individually” option:
    Enable this to only allow one of this item to be bought in a single order.

    This problem doesn’t happen when I uncheck “manage” stock.
    But I want to manage stock because I want a sold label to appear on the product once they have bought it.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter lesliedeanbrown

    (@lesliedeanbrown)

    https://www.vandenhooven.com.au/wp-content/uploads/2021/12/checkout-page-inventory-error.png

    Hello!

    Thank you for contacting us. I understand there is an issue with a product saying it is out of stock when it should not be. The first thing I recommend you check is to see if there is another cart that might be holding that one item. If it is then it will not be offered to other customers until it is removed from that cart. The easiest way to manage that is from your the WooCommerce Tools.

    In your site’s dashboard navigate to WooCommerce → Status → Tools tab. From there find the **Clear customer sessions** tool and click the “Clear” button to the right of the entry. This will release any stock that is being held by a cart.

    Please use this tool then test again. If the issue does not resolve please let us know in a reply. I hope this helps! If you have any further questions please feel free to reply to this thread and someone from our team will get back to you.

    Take care!

    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hi @lesliedeanbrown,

    Hopefully, you were able to clear up this issue. Since it’s been a while since we last heard from you, I’m going to mark this thread resolved.

    If you still have trouble, please feel free to open up a new topic. We’d be happy to jump back in and help you out.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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