Inventory Synce With Square

  • Resolved wilfredraeker

    (@wilfredraeker)


    1 year, 7 months ago

    When syncing a new product with square, inventory tracking is supposed to be managed by square and I set inventory to be managed by square. But when I go into the square dashboard and look up the product I just built in Woocommerce there are no inventory counts. I contacted their support team and the asked me to create a ticket # with you guys. I have inventory tacking enable through square and have my sync setting set to square. I have tried having my sync setting as Woocommerce and this did not resolve the issue.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @wilfredraeker

    It seems like you’ve done a great job setting up your inventory to be managed by Square and enabling inventory tracking. However, it’s concerning that the inventory counts are not reflecting in the Square dashboard.

    Here are a few troubleshooting steps you can try:

    • Check WooCommerce Square Sync Settings: Ensure that the ‘Inventory Sync’ setting is set to ‘Square’. This means that Square will be the source of truth for inventory. Further information on sync settings can be found here.
    • Product SKU: Please ensure that the SKU in WooCommerce matches exactly with the SKU in Square. The SKU is the unique identifier that links the product in both platforms.
    • Manual Sync: Try to manually sync your WooCommerce products with Square. Go to WooCommerce > Settings > Square > Update click ‘Sync Products’.

    After the manual sync, please check if the inventory counts are updated in the Square Dashboard.

    If you have already tried these steps and the issue persists, we may need to take a closer look at your settings. Could you please provide us with the following information?

    • Any error messages you might have encountered during the sync process.
    • A screenshot of your WooCommerce Square settings (please ensure to blur or crop any sensitive information).

    Additionally, please can you share a copy of the following:

    • System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here. This will help us investigate further and provide you with a more accurate solution.

    We appreciate your patience and look forward to resolving this issue for you.

    Thanks!

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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