Inventory synced but incorrect

  • Resolved Matthew Dixon

    (@matthewdixon)


    2 years, 11 months ago

    Hi guys,

    A client’s been in touch to let me know the following:

    Hi Matt, really strange one for you – we had 1 item left of a particular beer. I hadn’t tried it, so I thought I’d buy it. Website said 1 left in stock. Bought it at the shop via Zettle. Zettle updates stock to 0. Ideal. Refreshed the website page, and it now says we have 3 (!) in stock.

    I’ve had a look at the logs and the only clue is the plugin ‘attempting’ to reduce the stock level: Attempting to update stock of product 6015 with an amount of 2

    This suggests the website thought there were 3 items in stock but the client is adamant it read 1 on the front-end. They say this isn’t the first issue like this but have assumed it was their error in the past. The first other item I checked says it’s syncing according to the plugin but the stock levels are wildly different (2 in Zettle, 9 in WooCommerce). I’ve not checked more products but looks like we have a major issue with inventory levels ??

    What steps can we take to find out why these are so out of whack? All help greatly appreciated!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 31 through 32 (of 32 total)

  • I’d like to confirm that the fix was in the most recent update?

    I was also having this issue, but now it seems to be resolved the product stocks are out of sync even though it states that it is ‘synced’ within wooCommerce.

    My clients Zettle stock for over 400 products is correct. (wooCommerce stock incorrect) Is there a way to resync Zettle to wooCommerce?

    • This reply was modified 2 years, 10 months ago by kelpdigital.
    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @templedigital

    yes, the last release (1.5.3) included the fix for this issue. Since the issue was an incorrect sync from Zettle to WooCommerce, the stock numbers are not correct in WooCommerce, so a complete synchronization would not fix the issue. The only way you can get this resolved is by adjusting the stock count manually taking the Zettle count to be the correct numbers.

    We are very sorry for the inconvenience this might cause you, but there is no other solution that I am aware of.

    Kind regards,
    Joost

Viewing 2 replies - 31 through 32 (of 32 total)
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