Invoice generated when not required

Hello Aeniss,
The solution is quite simple: don’t attach any invoice to emails that are sent out before the order is completed. The plugin does not generate an invoice or invoice number unless you attach it to an email or manually create it.

So simply uncheck all emails in the General settings except the completed order email.

Hope that helps!

Ewout

Thank you for your prompt reply Ewout.

Unfortunately, if it was that simple it would have been fixed by now ??

That was the first thing I checked. Actually it is the way I’ve kept it configured since the very beginning. I only have two boxes checked: Customer Completed Order email and Customer Invoice email.

In spite of this settings, the plugin is still generating an invoice even without “touching an order”. I had an order that remained “untouched” until eventually I had to cancel it (so, not completed and not invoicing the customer). Nevertheless, the next order skipped a number and went to the next invoice number, as an invoice had been generated.

Any suggestion, please?

Are you perhaps looking at the order numbers rather than the invoice numbers?
I am 100% sure an invoice number is only generated when an invoice is created (unless you have custom code that forces otherwise, for example the invoice number in the packing slip or packing slip filename, or in the woocommerce email text, etc).

If you have placed any filters related to the PDF Invoice plugin in functions.php, please post all of them here. Did you make any modifications to the Simple template?

If you’re only running a default configuration with the default templates, there must be something else at play here. If you send me (temporary) admin credentials at [email protected] I’ll take a look for you.

Ewout

I’ve had contact with Aeniss, and it looks like an invoice was probably created for these orders after all!

Hi Ewout,

Has this issue been fixed already in the latest version of the plugin?

Hello Pieter,
This appeared to be a non-issue and indeed an invoice was already created for these orders. Double check your email settings and ask if someone else didn’t accidentally press the invoice button in the admin!

Kind regards,
Ewout

Hi Ewout,
i’m desperate for the same problem of Peter.
How did you solved it? did you?
i’ve set the plugin to don’t attach any invoice to emails that are sent out before the order is completed.
But as soon an order is request the plugin generate the pdf invoice and the Packing Slip.
The two pdf are in my panel area but it already has generated a number. so if one order in not being payed or cancell the following invoice has a sequencial number. What can I do to make the plugin generate the pdf invoice file only after the completed order?

thank you for your help and attention…
i’m really stuck by this problem.

Hello Lisangel,
This issue and all similar issues appeared to have 1 of these 2 possible causes:

• Somebody pressed the buttons (note that the buttons are displayed regardless of whether the PDF has been created!)
• The email attachment settings, for example if you have checked the box for the admin new order email (which is always sent!), or the processing email (which is also sent for on-hold orders). The safest is to only check the ‘completed’ and ‘invoice’ emails.

Hope that helps!

Ewout