Invoice not generated for some orders

  • Resolved onelikenoone

    (@onelikenoone)


    3 years, 11 months ago

    Hi,
    I noticed that for some orders the receipt was not created. Opening the order details I do not find any anomalies in the data present or in the payment made via paypal, but the button for creating the receipt does not appear as it appears in the other orders.
    I hope I have explained.

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi!
    I have the same problem with My website. The worst of all is that the client doesn’t receive the email confirmation and they make the payment twice because he think that the order has not been placed. I need to solve it urgently!

    Plugin Contributor kluver

    (@kluver)

    Hi @onelikenoone,

    Could you send us a screenshot of an order that does have all the buttons? You mention you are missing the button for creating a receipt, but our plugin does not generate a receipt button.

    Could it be you are running a third party plugin that generates this button? Like the ‘WooCommerce PDF Invoices Italian Add-on’ plugin?

    • This reply was modified 3 years, 11 months ago by kluver.
    Thread Starter onelikenoone

    (@onelikenoone)

    Sorry, the button is an italian add-on function.
    But I thing the problem is that the invoice number was not generated and the invoice number is generated by WooCommerce PDF Invoices & Packing Slips I think.

    Plugin Contributor Ewout

    (@pomegranate)

    Since the italian add-on overrides some of the invoice functions here (and also the receipt document), it’s best if you contact the support for the Italian add-on first to see if they can help: https://www.ads-software.com/support/plugin/woocommerce-pdf-invoices-italian-add-on/

    If you want to rule out whether it’s an issue present in WooCommerce PDF Invoices & Packing Slips, please disable the Italian add on and check if you can generate an invoice for all orders (also checking whether you haven’t added specific order statuses to the “Disable for” setting that might affect this).

    Thread Starter onelikenoone

    (@onelikenoone)

    I haven’t added specific order statuses to the “Disable for”.
    I contacted the support for the italian add-on and they told me that in this case it seems that the invoice number has not been generated. They told me that your plugin takes care of the numbering and that they have not overwritten this function.
    I tried generating invoices for the orders with this problem using the url: yoursite.com/wp-admin/admin-ajax.php?action=generate_wpo_wcpdf&document_type=invoice&order_ids=ORDER_ID&order_key=ORDER_KEY
    and it worked perfectly.

    Plugin Contributor alexmigf

    (@alexmigf)

    Hi @onelikenoone

    Did you disable the Italian add-on and tested to see if you can generate the invoices?

    Thread Starter onelikenoone

    (@onelikenoone)

    Disabling italian add-on I can generate invoices. Thank you

Viewing 7 replies - 1 through 7 (of 7 total)
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