Invoice payment method inconsistency

  • Resolved thewhirl

    (@thewhirl)


    3 years, 5 months ago

    Hi,

    When a product is purchased on my store the order is set to processing then an invoice is sent out. The payment method listed here is ‘WooCommerce Payments’ when it should show what the customer used to purchase the order e.g. visa debit card.
    If I resend the invoice out manually by going to the order and selecting ‘Email invoce/order details to customer’ in order actions it works correctly and the payment method in the email shows the purchase method like visa debit card.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @thewhirl,

    I’d like to understand more about your setup.

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

    Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

    Once you do that, you can paste the Gist link here in your reply.

    Also, are you able to share a screenshot of these invoice mails( First invoice and resent invoice) so that we understand the issue better?

    Look forward to your reply at your earliest.

    Thread Starter thewhirl

    (@thewhirl)

    Thanks for your reply. I haven’t got a github account so I uploaded a txt file of the status report here: https://ufile.io/kx9avl1c

    The email screenshots are here:
    Initial email: https://ufile.io/i8vduwm6
    Second email: https://ufile.io/oa7x4q2l

    The first email subject is “Your <store> order has been received!” where the header is “Thank you for your order” and the second email subject is “Invoice for order <no.> on <store>” so they might be using different email templates.

    Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    Thank you for sending over the information. I tested by placing an order with WooCommerce Payments on my site but it looks like I can’t replicate the issue on my end. The email shows Credit card / debit card instead of WooCommerce Payments: https://d.pr/i/yoraKF

    Could you try updating WooCommerce Payments to see if this issue still persists?

Viewing 3 replies - 1 through 3 (of 3 total)
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