Invoice PDF not showing logo image

Hi @davidjeanneret,

Thank you for reaching out!

We have seen a very similar issue from another user, for whom the culprit was due to a server-side issue that prevented images from opening in parts of the site, including the PDF generation.

As a first step, I highly recommend reaching out to your host to see if there are any server-side blocks in general. In that case, this StackOverflow article may be helpful:

https://stackoverflow.com/questions/15153139/dompdf-remote-image-is-not-displaying-in-pdf

If you are still seeing issues even after checking server-side limits, would you please check your ‘System Status’ (Jetpack CRM settings -> System Assistant -> System status tab), to see if there are any warnings there?

Then, would you check and share if you have any special security plugins installed, and what hosting provider/level you are using?

Thanks – is there a list of dependencies and permissions pertinent to the placement of images in PDFs that I could send to my host to check that their server-side setup allows this feature? (For instance I know that they don’t allow call-back requests)

Thanks. David

Hi @davidjeanneret ,

Not really – this would be dependent upon both the hosting operating system and server software, at the least.

One thing to check would be whether allow_url_fopen is set to true or false.

Other questions:

• what is the file type of your image? Can you link to it, so we can test it on our test sites?
• can you link to a screenshot of the error you’re seeing?
• does this only occur on PDFs? That is, does the image appear correctly in emails/in the Client Portal?

Best,

Cena

Hello,

I’ve been using JetpackCRM without issue for over a year, but in the last week or so, have started experiencing the same image not rendering in PDF issue. My host is 20i, and I don’t know of any changes there that I have been able to identify.

The image in question is this one – https://internotable.com/wp-content/uploads/2021/11/InterNotableLogo.png – but I have tried a few other images, all with the same result.

I also went over the Stack Overflow article and tried hard coding the URL in the template as suggested, but get the same result. Any insights or suggested testing I can do would be great.

Hi @levinternet ,

I grabbed your image, but would you mind starting a new thread? You may have a similar issue but a different root cause for it, so we try not to mingle threads. ??

Would you also let us know:

• can you link to a screenshot of the error you’re seeing, if you’re seeing an error? (or is the logo just not showing?)
• does this only occur on PDFs? That is, does the image appear correctly in emails/in the Client Portal?

Best,

Hi @cena

Thanks for your messages

• phpino() shows allow_url_fopen as “On”
• The image is a jpg – here’s the path from Your Business Logo in the Business info tab of Jetpack CRM settings: https://www.nature-connection.org.uk/wp-content/uploads/2022/09/Nature_Connection_green2.jpg
• The image shows OK on the web page for the invoice and in the email that can be sent out. but is missing from the PDF attached to the email and from the PDF shown when hitting the Download button in Jetpack CRM.
• Here’s a screen grab or part of the PDF (with address blanked out!) https://paste.c-net.org/LooserBetween

Looking forward to what I can try next.

Thanks.

David

Hi @davidjeanneret

Thanks for sharing the logo of your company and the screenshot to show how it looks when you download the invoice.

I tested your logo on my end and I was able to see it when downloading the PDF file. Either as a draft and as a paid invoice. So I couldn’t replicate the error you are seeing on your end.

I noticed that you said:

I have added my company logo in the Jetpack CRM > Settings > Invoicing page

I actually added your company logo on my test site by going to Jetpack CRM > CRM Settings > General > Business Info. Could you try uploading your logo in that section?

Best,
Alba

Thanks for the response – actually I had added it at Jetpack CRM > CRM Settings > General > Business Info. Not sure why I quoted the location incorrectly in first post.

anything else to try?

Hi @davidjeanneret ,

It’s a tough one – this issue pops up occasionally, we’re never able to duplicate it, so we’re not quite sure what causes it for some users.

– Would you share your PHP and Jetpack CRM versions?
– Would you share any updates you’ve made to your site when the issue first started? For example, did you update any plugins, or theme?
– Would you check the invoice template settings and make sure fonts are installed? https://kb.jetpackcrm.com/knowledge-base/using-custom-fonts-in-crm-pdfs-e-g-invoice-templates/
– Would you check and make sure you are using default invoice template file? https://kb.jetpackcrm.com/knowledge-base/templating-how-to-change-templates-pdfs-portal-emails/#template-file-variations

—

If you still run into issues after testing the above, would you share your site health information via this form below, so we can take a closer look?

https://kb.jetpackcrm.com/reporting-bugs-to-us/

You can use WordPress Site Health feature to send us some more information about your site:

– In your WP Admin dashboard menu, click **Tools**, then select **Site Health**.
– Click *Info* at the top of the page.
– Click the ‘Copy site info to clipboard’ button
– Paste this information into your reply.`

Please include the URL reference to this forum thread in the bug report ticket.

Best,

Cena

Hi there,

It has been one week since we have heard from you, so I’m marking this topic as resolved.

But if you have any further questions or need some more help, you’re welcome to reply here or open another thread.

I am currently facing similar issue. I migrated my website from GCP to Hostinger using AIO WP Migration. After migration my PDF invoices are not able to find logo file and fonts.
here is the current result – https://pasteboard.co/O29SwixVWtZn.png

Hi there, @titanslab,

Could you please start your own thread, as per the Forum Welcome?
https://www.ads-software.com/support/plugin/zero-bs-crm/#new-topic-0

I close this one as it’s too old.
?
Thank you!