• Hello,

    Is it possible to show the invoice balance as zero once the customer paid the purchase, and also show the payment method and transaction ID on the invoice? If yes, how?

    (Keep the invoice transaction amount as part of sales revenue).

    Please advise. Thanks in advance!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Moses M. (woo-hc)

    (@mosesmedh)

    Hi @cfm168,

    I’m not entirely sure I understand your request. By default, WooCommerce marks an order as “Paid” once the customer completes the payment. Sometimes, it may be set to “Processing” if the payment gateway has yet to confirm the transaction or “On Hold” if payment hasn’t been made or the customer has proceeded to checkout without completing the payment.

    Regarding generating invoices or setting the invoice balance to zero, I’m not quite sure what you’re referring to. Could you provide more details about what you’re trying to achieve and how your site is set up?

    Thread Starter cfm168

    (@cfm168)

    Hi @mosesmedh,

    Thank you for prompt response. I am not sure if I do not correctly set on the plugin. But I simply want the New Order notification (also in the invoice attached to the buyer) to show zero amount balance due when the buyer completed the payment. And also indicate the payment transaction ID on the new order notification/Invoice. This is a complete transaction on the paper work customers like.

    See what I want the screenshot: https://ibb.co/9HSppbnV

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello cfm168,

    Thank you for the clarification.

    Have you considered setting the price to zero?
    This will show as $0.0 on the checkout and your customer will not need to pay.

    Another way is by creating a 100% discount for a product.
    This will also result in $0.0 on the checkout page.

    Please let me know if you have any questions.

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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