Invoice stopped showing shipping address for PDF, print

Hi hurtdidit,

Thanks for reaching out.

By default, the “Shipping Address” option is not enabled in the invoice template document. Kindly check if the option is enabled in the customize page present in the invoice plugin settings.

Thanks for responding!

Yessir, Shipping Address is enabled, and it WAS working just fine up until a couple days ago. It appears in the Invoice Template but printing invoices (including PDFs and those PDFs auto-generated and attached to emails) displays only the Billing Address.

Prior to a couple days ago, my orders were indeed printing the Shipping Address as well.

Frank

Hi?hurtdidit,

Kindly share the below mentioned details for a better understanding of the issue.

• Screenshot of WooCommerce order edit page of the order you are having an issue with and its corresponding invoice PDF document. It is advised to hide user-sensitive information while sharing screenshots.
• WooCommerce system status report (WooCommerce > Status > System status > Get system report)
• Screenshot of “Customize” page (Invoice/Packing > Invoice > Customize) of invoice plugin settings page.

You may share the report via this link if you have any privacy concerns.

Thank you so much for staying with me to resolve this!

I’ve sent the files as requested via that contact page. Ticket #69225

For others following this conversation (now or in the future) I will post follow-up resolution so it may help them.

I’m not sure what was causing this issue (Shipping Address not displaying despite being enabled), but current, new invoices are all displaying the address as expected!

So I’m marking this as resolved.